Voiceflex SIP on IPO 500

[radder33]

Hello we have been trying to get our sip trunks up and running for weeks. The stun server runs and picks up values but the line will not register and we get the below error. I have also posted content from the monitor. Any help would be great.

Network Topology

STUN Server IP address = 146.101.248.221
STUN Server Port = 3478
Publice IP address = 194.72.126.62 (discovered by STUN)

Sip Registrar domain name = sip17.voiceflex.com

Line

ITSP Domain Name = 93.95.124.76
ITSP Proxy Address = sip17.voiceflex.com
Explicit DNS 194.73.82.242 & 194.72.6.57 (Provided by ISP)
Two channels set in SIP URI one with user credentials user name, the other with *
SIP credentials are filled in

IP Routes

93.95.124.76 > 255.255.255.0 > 172.22.222.254 (Default Gateway)

Error
Communication is not possible unless the STUN server is supported on same IP address as the ITSP.

Monitor data

6323890mS SIP Reg/Opt Tx: 17
REGISTER sip:93.95.124.76 SIP/2.0
Via: SIP/2.0/UDP 194.72.126.62:42123;rport;branch=z9hG4bKeaace22fb3081491afe1ba79c9bf3a2b
From: <sip:84419427@93.95.124.76>;tag=39f00ebc244d9ec2
To: <sip:84419427@93.95.124.76>
Call-ID: 7924a954ce19bbeeee0b4683dfc08045@194.72.126.62
CSeq: 1796543618 REGISTER
Contact: "Unknown" <sip:sip17.voiceflex.com@194.72.126.62:42123;transport=udp>
Expires: 900
Max-Forwards: 70
User-Agent: IP Office 8.0 (44)
Supported: timer
Content-Length: 0

6323890mS SIP Tx: UDP 172.22.222.251:5060 -> 93.95.124.76:5060
0000 52 45 47 49 53 54 45 52 20 73 69 70 3a 39 33 2e REGISTER sip:93.
0010 39 35 2e 31 32 34 2e 37 36 20 53 49 50 2f 32 2e 95.124.76 SIP/2.
0020 30 0d 0a 56 69 61 3a 20 53 49 50 2f 32 2e 30 2f 0..Via: SIP/2.0/
0030 55 44 50 20 31 39 34 2e 37 32 2e 31 32 36 2e 36 UDP 194.72.126.6
0040 32 3a 34 32 31 32 33 3b 72 70 6f 72 74 3b 62 72 2:42123;rport;br
0050 61 6e 63 68 3d 7a 39 68 47 34 62 4b 65 61 61 63 anch=z9hG4bKeaac
0060 65 32 32 66 62 33 30 38 31 34 39 31 61 66 65 31 e22fb3081491afe1
0070 62 61 37 39 63 39 62 66 33 61 32 62 0d 0a 46 72 ba79c9bf3a2b..Fr
0080 6f 6d 3a 20 3c 73 69 70 3a 38 34 34 31 39 34 32 om: <sip:8441942
0090 37 40 39 33 2e 39 35 2e 31 32 34 2e 37 36 3e 3b 7@93.95.124.76>;
00a0 74 61 67 3d 33 39 66 30 30 65 62 63 32 34 34 64 tag=39f00ebc244d
00b0 39 65 63 32 0d 0a 54 6f 3a 20 3c 73 69 70 3a 38 9ec2..To: <sip:8
00c0 34 34 31 39 34 32 37 40 39 33 2e 39 35 2e 31 32 4419427@93.95.12
00d0 34 2e 37 36 3e 0d 0a 43 61 6c 6c 2d 49 44 3a 20 4.76>..Call-ID:
00e0 37 39 32 34 61 39 35 34 63 65 31 39 62 62 65 65 7924a954ce19bbee
00f0 65 65 30 62 34 36 38 33 64 66 63 30 38 30 34 35 ee0b4683dfc08045
0100 40 31 39 34 2e 37 32 2e 31 32 36 2e 36 32 0d 0a @194.72.126.62..
0110 43 53 65 71 3a 20 31 37 39 36 35 34 33 36 31 38 CSeq: 1796543618
0120 20 52 45 47 49 53 54 45 52 0d 0a 43 6f 6e 74 61 REGISTER..Conta
0130 63 74 3a 20 22 55 6e 6b 6e 6f 77 6e 22 20 3c 73 ct: "Unknown" <s
0140 69 70 3a 73 69 70 31 37 2e 76 6f 69 63 65 66 6c ip:sip17.voicefl
0150 65 78 2e 63 6f 6d 40 31 39 34 2e 37 32 2e 31 32 ex.com@194.72.12
0160 36 2e 36 32 3a 34 32 31 32 33 3b 74 72 61 6e 73 6.62:42123;trans
0170 70 6f 72 74 3d 75 64 70 3e 0d 0a 45 78 70 69 72 port=udp>..Expir
0180 65 73 3a 20 39 30 30 0d 0a 4d 61 78 2d 46 6f 72 es: 900..Max-For
0190 77 61 72 64 73 3a 20 37 30 0d 0a 55 73 65 72 2d wards: 70..User-
01a0 41 67 65 6e 74 3a 20 49 50 20 4f 66 66 69 63 65 Agent: IP Office
01b0 20 38 2e 30 20 28 34 34 29 0d 0a 53 75 70 70 6f 8.0 (44)..Suppo
01c0 72 74 65 64 3a 20 74 69 6d 65 72 0d 0a 43 6f 6e rted: timer..Con
01d0 74 65 6e 74 2d 4c 65 6e 67 74 68 3a 20 30 0d 0a tent-Length: 0..
01e0 0d 0a ..
6325890mS Sip: SIP Line (17) parameter 84419427 registration has failed, setting retry timer to 30 secs
6325890mS CMCallEvt: 0.1468.0 -1 SIPTrunk Endpoint: StateChange: END=X CMCSIdle->CMCSDelete
6325891mS CMCallEvt: 0.1468.0 -1 BaseEP: DELETE CMEndpoint f4fad9c8 TOTAL NOW=0 CALL_LIST=0

 

[IPOfficeIreland]

Either way works Andy

 

[hairlessupportmonkey]

how would 0.0.0.0 / 255.255.255.255 work?

one IP address would only be allowed to route. thats the only reason. Actually voiceflex have differing return IP addresses. you will need to check the logs on the check point and allow traffic from the relevant ips

ACSS - SME
General Geek

 

[IPOfficeIreland]

try it, it does

 

[amriddle01]

Indeed, a 255 means that specific octet only i.e no host bits. So 255.255.255.255 as a mask means only the actual address 0.0.0.0 will be replied to via the gateway specified, unless its some sort of Avaya bug that it ignores basic networking rules and does the opposite by replying to all traffic using that route....wouldn't put that past Avaya though

 

[radder33]

Hello thanks for all the help up to yet, I finally got a reply from Germany with the questions below which are a bit outside of my knowledge if anyone can help?

1. Which kind of voip domain is needed proxy, gatekeeper, gateway, call agent, call manager ?
2. Where this IP is coming from 146.101.248.221 (stun server), this IP is completely new, is this a gateway and should be added as second voip domain?
3. First you need a (TCP/UDP ?) Port Range 4000 - 6000, and in the blue text it´s 4000 to 60000, please reply with the correct range.

 

[radder33]

Afternoon Everyone, had a further update from the firewall guys.

Hello Alan,

as i can see so far, it is registration error to the voiceflex provider:

In the first sip request you can see: sip:84419427@sip17.voiceflex.com, then sip:Unknown@sip17.voiceflex.com in the sip options request.

Please check registrations in ip office.

Thank you.

REGISTER sip:sip17.voiceflex.com SIP/2.0

Via: SIP/2.0/UDP 172.22.222.251:5060;rport;branch=z9hG4bK77c4a44889dfb4e2dec5f574066622aa

From: <sip:84419427@sip17.voiceflex.com>;tag=1c890bb753cedb22

To: <sip:84419427@sip17.voiceflex.com>

Call-ID: 7e57e8f50fe251c795c3b8b5aec9a939@172.22.222.251

CSeq: 1956984018 REGISTER

Contact: "Unknown" <sip:sip17.voiceflex.com@172.22.222.251:5060;transport=udp>

Expires: 900

Max-Forwards: 70

User-Agent: IP Office 8.0 (44)

Supported: timer

Content-Length: 0