Voice Recording Retention

[robspwing]

Thanks in advance. I am running the IPO 500 Manager 6.2 (14).
IPO = 4.2(14), Voice Mail Pro.

I am recording the calls for several users. I noticed that after several days after the recording, the call recording will disappear from the server (the VRL folder). Is there a retention setting for calls being recorded.
If so, where do I look?

Thanks

Rob

Doc, we better back up. We don't have enough road to get up to 88.

 

[tlpeter]

Recordings will be deleted when there is not enough free space on the hard disk.
If you use contact store (read if) then it must be installed on a dedicated partition so it can calculate the free disk space.
If it is not done you get deleted recordings while there is enough free space.

I think VMPro does delete messages too when there is not enough free space but i am not sure.

ACS IP Office or is it ACSS
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[CarGoSki]

Don't know about vmpro deleting when disk is full but vmpro will play "mailbox full" message when disk is full.

gohere >

http://marketingtools.avaya.com/kno...ojects/csinstall/verifyinginitialsettings.htm

andhere>

http://marketingtools.avaya.com/kno.../mergedProjects/csinstall/dailyprocedures.htm

It's people like you who generalize.

 

[robspwing]

I have enough disk space. It is weird, I restored all of the recordings from 2 weeks ago on yesterday and this morning they are gone.(in other words, I only have calls showing since February 1st and we started recording January 25th) every thing from Jan 25th - until Jan 31st is gone.



Rob

Doc, we better back up. We don't have enough road to get up to 88.

 

[CarGoSki]

what setting do you have set for - retain call details

It's people like you who generalize.

 

[robspwing]

Thanks CarGoSki for the reply...where is that option?

Rob

Doc, we better back up. We don't have enough road to get up to 88.

 

[mattKnight]

I have enough disk space. It is weird, I restored all of the recordings from 2 weeks ago on yesterday and this morning they are gone.(in other words, I only have calls showing since February 1st and we started recording January 25th) every thing from Jan 25th - until Jan 31st is gone.

are you using contact store?

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[robspwing]

not using contact store.

I am checking the option in IP office Manager under User, Voice Recording, I have "ON" for Recording outbound and Recording Inbound. I have Voice Recording Library (auto) and Voice Recording Library (manual) checked

and the calls are being recorded on the D:\Avaya\Ip Office\Viocemail Pro\VM\VRL

Rob

Doc, we better back up. We don't have enough road to get up to 88.

 

[amriddle01]

That is there for when you are using contact store, without it you need to record to a standard mailbox

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[mattKnight]

^^^
This

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.