voice mail to email 2

[frontier4195]

I have read through many of the threads on this. I am getting an error msg of "No valid trap destination for this event" in Monitor. Does anybody know what that means?

07:50:46 1032546mS SMTP: SMTPSender ClientDestroyed... Client f1770b40
07:50:46 1032546mS SNMPTrapGen: SMTP Server communication failure
07:50:46 1032546mS SNMPTrapGen: SMTP Server communication failure
07:50:46 1032546mS SNMPTrapGen: No valid trap destination for this event. 200000
07:50:46 1032547mS SMTP: SMTPSender ~SMTPTCPSession... Session f181f1b0 Client 00000000
07:50:46 1032547mS SMTP: SMTPServer Connection Closed... Session f181f1b0 Client 00000000
07:50:46 1032547mS SMTP: SMTPServer Snoozing for 5

Thanks

 

[Okkie26]

Try posting the whole monitor log here, together with some info like vm type, SMTP address, port, send email address.

 

[frontier4195]

My setting are
Server address 132.245.247.210 also tried smtp.office365.com
port 587 and 25 tried
Starttls checked
authenication checked
email from is voicemail@company.com
user name is voicemail@company.com

 

[Okkie26]

Make a monitor log with SMTP filter ticked and post the complete log here.

 

[TouchToneTommy]

07:31:07 31929548mS SMTP: SMTPServer Initiating FQDN resolution for [132245.247.210] using configured DNS server.

Missing the dot between 132 and 245

 

[Okkie26]

Nice one Tommy. Starred you..

 

[frontier4195]

That must of been an old trace I saw the period between 132.245 and fixed that.here is the latest trace. I did see on monitor a line that said"TLS client connection error 7533 source 10.0.1.224:443" The IP office is 10.0.1.224 and I have port 587 as the email port. Why is it showing 443

 

[frontier4195]

Here is the latest trace

 

[teletechman]

still showing without the dot.
Mike

 

[frontier4195]

Here its showing correct IP address

 

[Okkie26]

Now do us a favour.

In monitor, disable all filters (clear all) and enable SMTP.

Then make the log again.

 

[frontier4195]

Here is the latest trace with only SMTP

 

[intrigrant]

@ frontier4195

Now there is nothing to go on.
Did it work in the past?
What version is IP Office?
Which mail server do you use?
Use Wireshark to see the responses from the mailserver (if there are any)
Try to TELNET to the mailserver (use Google or browse the FAQ area of this forum)
Maybe more questions if the above is answered

 

[frontier4195]

I had voicemail to email working on their exchange server for over a year. They removed it and moved to office 365. IP office is 9.1.

 

[teletechman]

try running it through a relay
relay.appriver.com port 2525
Test with this and see if you get through.
Mike

 

[intrigrant]

We use office365.
smtp.office365.com port 587 TLS enabled username or email address and password.

 

[teletechman]

@intrigrant do you have to do anything to the MB you use for relaying? I have had no luck getting Office365 to work, I am in the US so that might be some of the problem. I have seen where people a using gmail and have to set up special MB setting for it to work or something like that.
Mike

 

[frontier4195]

teletechman should I check starttls or authentication?

 

[frontier4195]

Thanks teletechman it works!!!!!! I used relay.appriver.com port 2525. I unchecked Starttls and unchecked authentication.

Thanks for everyones help. I hope I can return the favor.