Voice Mail : how to configure with Option 61 1

[rmgt]

I am trying to configure our voice mail with option 61.

My main issue here, is what is the best way to route the calls from two different incoming lines...

Currently we have an operator that has the DN setup on it (700) what should I do to get her to keep her number, and at the same time make the calls first be answered by the Auto Attendant / voice mail?

 

[techman3030]

set up the incoming lines to autoterminate to a voice menu (auto attendant) and set up the attendant dn in the mail system to the 700 ext.

 

[johnpoole]

need any help with that let us know but 3030 nailed the answer (as usual)

john poole
bellsouth business
columbia,sc

 

[rmgt]

Thanks, makes sense, but I do need help in setting the incoming lines to terminate first on the voice menu...

What we have is 2 PRI lines coming...

Regards,

 

[johnpoole]

post one trunk to give us a hint, and it may get easy. unless your a 24 hour a day operation, you may want it to target a mail tod, even if you don't need it right now, it will work the same and save a rebuild later

john poole
bellsouth business
columbia,sc

 

[rmgt]

I don't know if this is the right of doing this or not... but I noticed that I have an IDC configured for each of the 100 DID numbers we have, so I thought if I remove the mapping on the 700 DID and route it the VM extension, would it work? would that be an optimal solution???

 

[mluckie1]

Route it to an ACDN NCFW to mail. Use this ACDN for your VSDN entry and it will work.

 

[rmgt]

What is the benefit of ACDN in this case? isn't ACDN used for queuing?

 

[rmgt]

any help here?

 

[johnpoole]

yes it was designed for queing.. but if you dial 1234 and don't have a phone with that number you get a busy, a acd 1234 with the ncfw pointed to the vm dn, you get a menu service if 1234 is in the voice service dn table option 3 4 1.. very simple to add

new
0
acd
1234
maxp 1 ; max members, you don't add any
ncfw xxxx ; your mermail dn

of course you also need about 30 returns.. if you need a mail without a phone that saves a tn


john poole
bellsouth business
columbia,sc

 

[rmgt]

I'm not using Meridian mail, it's a third party one... would that make a difference? and is this for LD 23 commands?

 

[johnpoole]

yes ld 23, and that will send the correct numbers to a 3rd party mail, or an ivr etc.. the far end will see the original dialed dn

john poole
bellsouth business
columbia,sc

 

[rmgt]

Would it be the same if we are using analogue extensions on the 3rd party VM? i.e. how would it get the DN in this case? using CLI?

I'm just a begginer, would appreciate your help.

 

[johnpoole]

real hard to make intergrate analog ext with any pbx and get much transparent operation. lighting lamps and such. but for your question, no. acd groups are usually used for the stations, your voice mail would have to log in to an acd group, not many second market products will do that. unless the maker included program instructions, i would use a hunt group, then just use the acd to point numbers to pilot of that hunt group. you'll see mostly problems from the mail giving an answer prompt you didn't except, or problems with transfer, etc.. a lot of the problems you'll see, you can find a work around. if your in an 11, i've seen usable mails on the secondary markets for under 500, if the one you have is the one the company is going to use, we will try and get it working..(been there)

john poole
bellsouth business
columbia,sc

 

[rmgt]

What I've is exactly what you said, I created ACDN forwarded it to a hunt-group pilot.

If all the lines of the VM are busy, how can I forward the new calls directly to the operator?

 

[johnpoole]

if your operator does not have a acd que built to her then add one, no members needed just pick a vacant number and make the ncfw 0. then in the acdn that points to your mail, use that new number you just added the ovdn. an overflow dn must be a acd group, that acd group does not have to have numbers, that will also handle problems is the mail doesn't answer

john poole
bellsouth business
columbia,sc

 

[rmgt]

I tried this configuration, and I took the VM down. I kept getting busy on the ACDN for the VM, it did not overflow...

I brought the VM back up, it started answering the calls?!

 

[johnpoole]

how did it bring the mail down? i use it for analog interface all the time. try this, make each port in the mail fna to the operator (fna and ftr fdn xxxx) to the acd that points to mail.

john poole
bellsouth business
columbia,sc

 

[rmgt]

I tried FTR to ACDN but it gave error :

SCH0355

I also tried the direct operator DN and it gave the same error, I did not get any FNA prompt!

 

[rmgt]

Ok, I figured it out... I did the FNA in the COS... then it worked ;-)

One question though, if the Analog extension is the one doing the forward to the operator... what is the point of the ACDN on the hunt-group pilot? just to better understand the reasoning...Thanks