When a user tries to record their name, nothing happens. Messages can be left on the system and everything else appears to be working fine. When it prompts you to record your name "As you use IPOffice your name will be included in..." you say your name and then press 1 to confirm. At this point I believe it should replay what you have just recorded, but instead it proceeds to "To re-record your name, press 1. To confirm, press #" If you press # it just replays the prompt to record your name, thus we are in a loop and no names can be recorded on the system.
I have tried getting to this prompt by hitting the voicemail button on the phone and by using *171 - same result.
I have reinstalled voicemail pro and that didn't help.
I copied a message into the names folder and gave it the appropriate filename and it worked! If I remove the file it goes back to the same problem.
Now I would think that this is related to permissions and vmpro not being allowed to create the file in that folder...but nothing seems out of the ordinary in this department. And like I said above, you can leave messages just fine.
The system is on 3.0.69 and vmpro is 3.0.19. VM Pro is in IP Office mode and the service uses Administrator to log on.
The control unit is a 406 DS, V2.
Thanks in advance for your input...
I have tried getting to this prompt by hitting the voicemail button on the phone and by using *171 - same result.
I have reinstalled voicemail pro and that didn't help.
I copied a message into the names folder and gave it the appropriate filename and it worked! If I remove the file it goes back to the same problem.
Now I would think that this is related to permissions and vmpro not being allowed to create the file in that folder...but nothing seems out of the ordinary in this department. And like I said above, you can leave messages just fine.
The system is on 3.0.69 and vmpro is 3.0.19. VM Pro is in IP Office mode and the service uses Administrator to log on.
The control unit is a 406 DS, V2.
Thanks in advance for your input...