Hello!
I'm so confused..
We have taken over a IP500-system half a year ago.
We have since then upgraded from 9.1 -> 10.1 because of Softphone-issues.
The system has no VRL Admin license and has never had..
All users is set to "On" record both Internal and External to "Voice Recording Library". No groups have recording.
The customer has Xima Chronicall to fetch the files from VMpro/VRL folder but only about 10% of all the calls is being recorded.
If I check a year back, that number is like 75%
I've checked the things I can think of.. vmpro-channel congestions, storage capacity and everything seems just fine. I tried changing an user to "Mandatory" and system status still says not recording almost every time. No recording-settings on ICR.. All 6 vmpro channels is Unreserved (20 users).
I can see that vmpro is still running 9.1 so I will of course fix that, but so weird that some calls record and some don't?
All help is appreciated
BR
h0lle
I'm so confused..
We have taken over a IP500-system half a year ago.
We have since then upgraded from 9.1 -> 10.1 because of Softphone-issues.
The system has no VRL Admin license and has never had..
All users is set to "On" record both Internal and External to "Voice Recording Library". No groups have recording.
The customer has Xima Chronicall to fetch the files from VMpro/VRL folder but only about 10% of all the calls is being recorded.
If I check a year back, that number is like 75%
I've checked the things I can think of.. vmpro-channel congestions, storage capacity and everything seems just fine. I tried changing an user to "Mandatory" and system status still says not recording almost every time. No recording-settings on ICR.. All 6 vmpro channels is Unreserved (20 users).
I can see that vmpro is still running 9.1 so I will of course fix that, but so weird that some calls record and some don't?
All help is appreciated
BR
h0lle