Hello All:
Customer has IP Office R5 with VM Pro R5 installed and working fine. They requested moving the VM Pro to a new PC that they purchased. The existing PC had all of the installation files so I transferred them to the new PC as well as the Accounts, Greetings, Names, and Wavs folders. I was not able to get the REG.bat program to work correctly on the original PC so I had to transfer the above folders and hope for the best. Everything appeared to transfer properly, including greetings, passwords, messages, etc., however voice mail to email no longer works. I go to the Control Panel, IP Office VM Pro(32-bit, etc) and run the SMTP test, it passes with no errors. Exchange tech is not seeing it on his side when I do a test. I pulled all the Accounts and let the system recreate them, thinking maybe I lost a hook in the transfer possibly, but to no avail there either. When I run DBug, I see the message being left in the mbox and then I get this error:
Not logged into user's mailbox
24/09 09:03:11.264 vmprov5s (09,4) 1200,1dcc: Error 0x8000ffff sending email to person@domain.com.
and that's all I get.
Any thoughts?
Thank you,
Jim
Customer has IP Office R5 with VM Pro R5 installed and working fine. They requested moving the VM Pro to a new PC that they purchased. The existing PC had all of the installation files so I transferred them to the new PC as well as the Accounts, Greetings, Names, and Wavs folders. I was not able to get the REG.bat program to work correctly on the original PC so I had to transfer the above folders and hope for the best. Everything appeared to transfer properly, including greetings, passwords, messages, etc., however voice mail to email no longer works. I go to the Control Panel, IP Office VM Pro(32-bit, etc) and run the SMTP test, it passes with no errors. Exchange tech is not seeing it on his side when I do a test. I pulled all the Accounts and let the system recreate them, thinking maybe I lost a hook in the transfer possibly, but to no avail there either. When I run DBug, I see the message being left in the mbox and then I get this error:
Not logged into user's mailbox
24/09 09:03:11.264 vmprov5s (09,4) 1200,1dcc: Error 0x8000ffff sending email to person@domain.com.
and that's all I get.
Any thoughts?
Thank you,
Jim