VM Pro Issue

[crownroyalmopar]

Have a customer that we installed an IP500 V2 w/6.1 software earlier this year. The system is in a large physicians office where we have a calling group set up along with a vm box for the group.
The issue that we are having is more than one person can log into the mailbox at the same time. On every other IPO we have installed if one person is already logged in then the second person gets something like, you cannot log in due to too many log in attempts.
Generally this would not be an issue, but there are approx 6 people in the calling group and when more than one logs in to the mailbox to get the messages, then more than one person is calling the same patient more than one time. This also happens on individuals mailboxes, not just a group mailbox.
We called Catalyst, but they were unaware of an issue, and said they would forward to Avaya Tier 3, but we have not bought our $300 an hour tech support,so that will not happen.
We did install the 3rd quarter maintenance patch, for 6.1 but that did not help.
I know the next step is to upgrade to at least R7, but have been holding off as I usually like to stay 1 or 2 Revs behind, although that does not seem to be helping in this situation.
Has anyone else run into this issue and if so how did you resolve?
Any help or suggestions would be appreciated!

 

[tlpeter]

It is a known issue. Check the tech bulletins for the rigjt version(s)


BAZINGA!

I'm not insane, my mother had me tested!

 

[tlpeter]

I am sure i have seen it but i cannot find it anymore.
But there are more people here that have seen this issue.


BAZINGA!

I'm not insane, my mother had me tested!

 

[crownroyalmopar]

Thanks tlpeter for sending a second reply as I was researching the IPO Knowledgebase yet again to see if I could find any known issues pertaining to this problem, of which I cannot.
Hopefully someone may be able to point me in the right direction, thank you for your input!

 

[Bas1234]

What did you fill in on the Voicemail Channel reservation?

Mail box access need to be set to 0 (As for the rest)

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[crownroyalmopar]

Bas1234 we did not touch the channel reservations, and left them as default, which if i remember correctly are all 0's

 

[Bas1234]

Try to put them on 4 (or how much you like) to see if that works, 0 stand for all channels. If that doesn't work upgrade like tlpeter says.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________