At a new customer, I recently had do an emergency upgrade of the binaries and VM Pro since they were on 4_05 and the vm stopped working. Before they were my customer they are saying (although she may be mistaken she is starting to admit) that when they got an vm forwarded to their blackberry they hear a voice that says to delete message press *D etc, just like the audix avaya lady. She thought she heard this at the end of the attached wav file. They do not have any evidence of having IMS on their system. (licenses, although there is a suspicious folder on the desktop called AVAYA with a backup folder in it and then another empty folder called IMS!) I have it connecting to the exchange server on the same subnet via SMTP and a valid login ID and people are getting their vm's forwarded - But if it would have been connected via mapi to exchange would that have included those prompts in a wav file?