vm no answer time when transferring

[liquidshokk]

Hi

Am trying to change the amount of time a phone rings when a call is being transferred before it goes to voicemail as it only rings 3 rings currently.

The system wide and user no answer time is set to default 15 seconds and direct calls in ring longer than 3 rings so only applies to transferring calls?

Is there somewhere else I should be setting this???

 

[ipo10]

If direct calls are ringing groups not users then timers are in hunt groups.
if user no answer time is set it will follow that, if not then system timer is used

 

[liquidshokk]

yeah but (in the words of vicki pollard) the issue is that if an external call is then transferred to a user once its answered in the huntgroup the users phone only rings for 3 rings before going to voicemail despite the users no answer timer being default of 15 seconds

 

[ipo10]

maybe you need to set the no answer time to 20 secs and the individual coverage time to 15secs what version of ipo is it?

 

[liquidshokk]

its a small office on 4_0_9 i believe. i think they have just removed the user voicemail to get around it as only main huntgroup vm required