VM Lite Welcome Message 2

[mastromitsos]

Hello , i have a customer who wants a welcome message before routing calls to attendant .He is using VM Lite .
I there any possible procedure to setup a welcome message on his system .

Any help welcome - and needed !

Thank you

Mastromitsos

 

[mattKnight]

Auto Attendant functions are not available on VM lite, so the customer will need to upgrade to VM pro

Take Care

Matt
If at first you don't succeed, skydiving is not for you.

 

[NuggiFirst]

A welcome message is indeed possible on VM Lite!

Route the calls to a new group (here called "Welcome")

Setting in "Welcome":
(Huntgroup tab)
Name: Welcome
Number: (Your pick )
No Answer time: empty
Overflow time: App. the lenght of the welcome message
User list: Empty
Overflow group list: one or more agent groups.
(Voicemail tab)
Remember to set a code.
All else should remain unchecked, including voicemail
(Fallback tab)
Set your time profile and fallback groups
set this group to "In Service"
(Queuing tab)
Set "Queuing On"
Set"Queue Ring time" to 1
Clear the "Queuing Limit" field

All calls to this group will now get the first queue message, and then be passed on to one or more agent groups. So when this groups first queue message has been recorded as a welcome message, all should be perfect
If the call is passed on before the message is finished, then adjust the "Queue Ring time" a bit.

If you need a night message, then use either "Voicemail" or "Queue message" on the night service group.

 

[mastromitsos]

Thanks a million for your response , i did all you mentioned but i didn't succeed .
Concerning the greeting message ,should i use the number of the the hunt group for creating a voice mail , or the number - name - of a user ?

Thank you again

 

[NuggiFirst]

You should record the first queue message for this group "Welcome".

 

[mastromitsos]

Well i've recorded the message , but it works as folowing :

When i administer an overflow call list , calls ring straight to attendant hunt group - which is in the list-.

If i do not administer any overflow , i get the welcome message , but the call is queued without leaving to an extension .

Any suggestions ?

Thanks a lot

 

[NuggiFirst]

And you do have an "Overflow time" set ??

 

[mastromitsos]

Yes , and i have tried from 1 to 10 seconds ...

 

[NuggiFirst]

OK...

There are some differences from version to version..

Try putting in a user in the "User list", an unused user with a configured analog port.
Try running the system with the user disabled from the group. If that doesn't work, try enabling the user, and activate "DND" on the user.

 

[mastromitsos]

MMMMMIIIIIILLLLLIIIIIOOOOONNNNNN TTTTHHHHAAAAANNNNKKKKSSSSS


!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

[NuggiFirst]

No problem ;-)

It's been over a year since I have made this the last time. Nice with a little reminder!