VM Folder

[djacobs38]

Hi, I'm having an issue with WAV files. IP Office version is 4.2.4. Voicemail Pro is 4.2.19. When a user deletes a voicemail message from their phone, the WAV file isn't removed from their folder on the Voicemail Pro PC.

Anyone have any ideas? Thanks in advance.

 

[amriddle01]

They stay there until housekeeping is completed I believe, how long did you wait?


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)

 

[djacobs38]

Ah, I see that everyone has messages back to a specific date (a few weeks ago). I guess the housekeeping is only done every few weeks.

Thanks!

 

[amriddle01]

No, it is determined by the settings in VM Pro, open the client and check your housekeeping settings


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)

 

[djacobs38]

As many times as I've looked at the vmpro settings I always overlooked the housekeeping tab. Thanks so much!