I have an AVAYA IP OFFICE 500 customer with one Extension where the VM Box will not record the message left by the caller. The VM Box answers, plays the greeting and gives the Tone to Record. You can access the VM Box and change the greeting. When you look at the VM Box with Visual Voice it shows no messages. And of course do not get any MWI. The source has the V4908 (the Ext.). This customer has VM Pro. The voicemail box is listed but shows “Never Accessed”. I have disabled and re-enabled VM on the Extension. No change. I have under the Source Tab, placed this mailbox under another extension. No change.
Any suggestions?
Any suggestions?