Hi. I can't seem to find anything on Tek-Tips about this so I'll start new.
I've got a 500v2 at R7.0 (232702) with 9504 and 9508 sets. I've gone into visual voicemail and left myself a message to test the email function. The email didn't work, but that's a smtp server issue. my problem is I discovered that I can't get into the voicemail to listen to it through visual voicemail. I hit the message button and I can see that I've got 1/0/0 messages. I select listen, it shows new 1, old 0, saved 0 but I can't select new to listen to it. I've tried the OK button on the nav pad, I've tried the button beside the option for new and I've tried the select softkey all with no effect.
If I use *17 to get into the mailbox it will play the message, which then shows up in visual voicemail as old, and I still can't select old messages to listen to it.
I can't upgrade to 7.0 (27) as it breaks the 9500 sets, and I can't go to R8 as the customer wants the voicemail -> email option and that's not possible without the essential keycode for R8 which thy won't pay for as they were told it could do it with what they paid for in the first place (and I'd have to agree with them on that!) I can't downgrade to (23) due to the 9508 speakerphone problem and I've got combo cards so I can't go back further than that!
HELP PLEASE!!!!! I don't have enough hair left to be pulling it out!
Thanks,
Qz
I've got a 500v2 at R7.0 (232702) with 9504 and 9508 sets. I've gone into visual voicemail and left myself a message to test the email function. The email didn't work, but that's a smtp server issue. my problem is I discovered that I can't get into the voicemail to listen to it through visual voicemail. I hit the message button and I can see that I've got 1/0/0 messages. I select listen, it shows new 1, old 0, saved 0 but I can't select new to listen to it. I've tried the OK button on the nav pad, I've tried the button beside the option for new and I've tried the select softkey all with no effect.
If I use *17 to get into the mailbox it will play the message, which then shows up in visual voicemail as old, and I still can't select old messages to listen to it.
I can't upgrade to 7.0 (27) as it breaks the 9500 sets, and I can't go to R8 as the customer wants the voicemail -> email option and that's not possible without the essential keycode for R8 which thy won't pay for as they were told it could do it with what they paid for in the first place (and I'd have to agree with them on that!) I can't downgrade to (23) due to the 9508 speakerphone problem and I've got combo cards so I can't go back further than that!
HELP PLEASE!!!!! I don't have enough hair left to be pulling it out!
Thanks,
Qz