Vector Variables

[polska1979]

I'm trying to come up with a way of using pin access to route through to a specialised huntgroup for the top 25 salespeople of the month. This is obviously not that difficult....but, and there is always a but. The compny will want to change the pin code to access this huntgroup every month. The top 25 salespeople will be sent the pin code on the 1st of month.

I dont want to have to change the pin code every month, too many change requests!!

Is there any way I can configure vecto variables to collect digits and check a table of pi codes based on the month.

so for example

collect 4 digits after anno
route to vdn if digits equal aa(jan) etc

Im using cm5

Hope this makes sense and you can get stuck in to helping me

 

[Stinney]

How about using a vector routing table?

collect 4 digits after announcement xxxx
route to vdn if digits in table X

- Stinney

Quoting only proves you know how to cut and paste.

 

[polska1979]

I dont have that functionality unfortunately

 

[thejkro]

Short of a vrt I'm not sure there's a way to check a list of pins other than listing all of them in the vector.

collect 4 digits after announcement xxxx
route-to vdn if digits equal xxxx
route-to vdn if digits equal yyyy
route-to vdn if digits equal zzzz
etc

 

[Stinney]

If you have Vector Variables, I'm surprised you wouldn't have Vector Routing Tables. The command would be:

add vrt X



- Stinney

Quoting only proves you know how to cut and paste.

 

[polska1979]

Just checked and I do have vrt!

I take it I can add the pin codes for the months in the steps of the table, but this would only give me a list of pin codes used. The requirement is to only allow access to agents who have a code for the month. Using the table option they will be able to access the huntgroup with any pin from the menu wont they?

 

[dufus2506]

This seems pretty easy.

I'd create a pin that would be something like variable AA. That would be checked to allow callers to route to the hunt group.

However, you could also have the system check to see if the PIN matched VDN variable V1. If it did, you'd go to a routine that would change variable AA.

You give the "pin set" code (Variable V1 setting) to whoever will control what the pin is this month. Then they can set it to whatever they like as often as they want.

display vector 1010 Page 1 of 6
CALL VECTOR

Number: 1010 Name: Check & set pin
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 collect 4 digits after announcement 64649 for none
02 goto vector 1000 @step 1 if digits = AA
03 goto step 5 if digits = V1
04 stop
05 collect 4 digits after announcement 64647 for none
06 set AA = digits ADD none
07 goto step 1 if unconditionally
08
09
10
11
12




Carpe dialem! (Seize the line!)

 

[polska1979]

So the V1 variable would be set in the VDN used to enter this vector wouldnt it?

This would work well, and I could also add other steps in there for guiding the person resetting the pin through resetting the "agent pin". Would the ADD function replace the current pin in aa or simply add extra digits to it?

However this would put the owness onto the business, they wanted it to be setup once with no interaction required.

Dam users !

 

[dufus2506]

Yes... the V1 variable would be set on the VDN that you use to reach this vector. I don't think you can change those from within vectors, so the "pin set" code would be static.

The set function needs some sort of operand (ADD, SUB, etc...). Enter "none" after the operand if you don't need to use it.

I assumed you'd make the vector a bit more user friendly. But something like this would give all the control of what the PIN is to the person who sends it out to the top-25. If the PIN became known by people who shouldn't have it, it could be changed right away. No intervention from you.

Carpe dialem! (Seize the line!)

 

[polska1979]

That seems like a perfect solution come to think about it. excellent, thank you for your help dufus2506. I will have a play tomorrow.

Where can I get more info on the operand functions?

 

[dufus2506]

http://support.avaya.com/elmodocs2/callctr/r3_1/07_300477.pdf

Though it's for version 3.1, it covers vector variables very well.



Carpe dialem! (Seize the line!)