Vector question - simple I hope

[ktripp]

What would be the easiest/best way to add a:
"Press zero to contact an attendant during business hours"

to this vector:

change vector 1 Page 1 of 6
CALL VECTOR

Number: 1 Name: Main Menu
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? n EAS? n G3V4 Enhanced? n ANI/II-Digits? n ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? n CINFO? n BSR? n Holidays? y
Variables? n 3.0 Enhanced? n
01 wait-time 3 secs hearing ringback
02 collect 4 digits after announcement 7900
03 route-to digits with coverage y
04 wait-time 3 secs hearing silence
05 announcement 7901
06 wait-time 1 secs hearing silence
07 collect 4 digits after announcement 7900
08 wait-time 3 secs hearing silence
09 announcement 7901
10 route-to number 7801 with cov n if unconditionally
11 stop


Thanks,

 

[mottelecom]

-Change announcement 7900 to include: "press 0 if you would like to speak to an operator"
-Insert step between steps 2 and 3 that routes to "operator extension" if digits = 0
-Insert step between steps 7 and 8 that routes to "attd extension" if digits = 0

 

[ktripp]

Like this?
It seems to work. There is a delay after pressing (collecting) 0 - I assume it is timing out for the other three digits and then processing.


CALL VECTOR

Number: 1 Name: Main Menu
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? n EAS? n G3V4 Enhanced? n ANI/II-Digits? n ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? n CINFO? n BSR? n Holidays? y
Variables? n 3.0 Enhanced? n
01 wait-time 3 secs hearing ringback
02 collect 4 digits after announcement 7900
03 route-to number 0 with cov n if digit = 0
04 route-to digits with coverage y
05 wait-time 3 secs hearing silence
06 announcement 7901
07 wait-time 1 secs hearing silence
08 collect 4 digits after announcement 7900
09 route-to number 0 with cov n if digit = 0
10 wait-time 3 secs hearing silence
11 announcement 7901
12 route-to number 7801 with cov n if unconditionally
13 stop

 

[Midstream]

You can change your prompt to state "press 0 and #" The # will signify no more digits to collect and your callers won't have to wait for the prompting timeout expiration.

 

[inerguard]

Why don't you have your announcement say, "press 0 for the operator..."

Then on the collext digit step, have it collect 1 digit after announcement. That will get rid of the delay.

You can also change the inter-digit timer on the sys fea options page, but remember this is system wide.


[Started on Version 3 software 15 years a go]

 

[mottelecom]

A good solution to the delay you are experiencing:

Place an announcement that states, "press 1 to dial an extesnion or stay on the line for an operator."
If they press one play nother announcement that states "please enter the extension now."

1. Collect 1 digit after announcement #####.
2. Goto step 4 if digits = 1.
3. Route to 0 if uncindtional.
4. Collect 5 digits after announcment #####.
5. route to digits
6. goto step 4 uncond.

 

[ktripp]

Thanks,
I've also thought about just getting rid of the vector all together and using an automated attendend in audix. This might make it easier all around.