Vector Options passing on to the next vector optons

[LJRing444]

Good Afternoon..

The problems I am having is that we have a CM 6.1 , and a few times, when someone press 1, It passes that digit to the next vector, and uses that digit for the option choice
in the 2nd vector and transfers the call.

I did put a SET command at the beginning of the 2nd vector to clear out the buffer but it is still happening. It kinda goes like this..

Vector 1

wait-time is 4 seconds ringback
collect 1 digit after announcement 1234 none
Goto vector 55 if digits = 1
goto vector 56 if digits = 2


vector 55


wait time 4 seconds hearing ringback
set digits = none CATR none
collect 1 digit after announcement 4567 none
route to 1111 if digits = 1
route to 2222 if digits = 2


So what happens is that if I am the caller and I choose one, the system takes it as one .....and also an choice of one for the second vector


Any ideas

 

[Stinney]

Try clearing the digit entry before going to the next vector.

Vector 1

01 wait-time is 4 seconds ringback
02 collect 1 digit after announcement 1234 none
03 goto step 05 if digits = 1
04 goto step 06 if digits = 2
05 set digits = none and none
06 goto vector 55 if unconditional
07 set digits = none and none
08 goto vector 56 if unconditional



- Stinney
"Scire ubi aliquid invenire possis, ea demum maxima pars eruditionis est"

"To know where to find anything is, after all, the greatest part of education"

 

[LJRing444]

I did this and it is still happening but not as much. Is there another alternatice ?

 

[rdoranjr]

Have you tried using route-to commands in vector 1 instead of the goto commands? Send the route-to, to a VDN which points to vector 55 and 56. Should solve your problem.

 

[Stinney]

rdoranjr's suggestion should work.

I was also thinking, since you're using a goto vector, the vectors process information very quickly and it's possible that when you press 1, the vector processing is so fast that by the time you let go of the 1 key it's already in the collect of the second vector. rdoranjr's is the best solution, but if for some reason you don't want to create VDNs to do this, what if you put a 2 second hearing ring at the beginning of the new vector?

- Stinney
"Scire ubi aliquid invenire possis, ea demum maxima pars eruditionis est"

"To know where to find anything is, after all, the greatest part of education"