Vector. Once call goes to Announcement step VDN/Route Point lost

[tgray1]

I have a very simple vector that is as such:
adjunct routing link 1
wait-time 10 secs hearing music
announcement 2202
goto step 3 if unconditionally

If the agent answers before the call reaches the announcement step then they get the attributes of the vdn/route point or name of vdn.

Once it goes to the announcment then that data is lost and only ANI is diplayed.

Thanks

 

[marcell55]

What is happening when you go to your adjunct routing link? Are you just passing CTI information and staying in the same vector, or is your CTI link re-routing to another VDN/vector?

The wait step after an adjunct link is only used if the adjunct route needs more time.

 

[inerguard]

If you're adjunk is routing to another vdn, does your original vdn have the "vdn Overide" flag set to Y or N


[Started on Version 3 software 15 years a go]