Vector Not working, why?

[bonytek]

The following vector doesn't work at step 5, can someone explain why this might be:

01 wait-time 1 secs hearing silence
02 queue-to skill 400 pri t
03 announcement 7236 (all agents busy)
04 wait-time 20 secs hearing music
05 check skill 400 pri h if available-agents> 1 pref-level 3
06 wait-time 30 secs hearing music
07 collect 1 digits after announcement 7237 for none
08 goto step 5 if digits = 1 (wait for special agents)
09 goto step 12 is digits = 2 (go to any agent)
10 route-to number 1400 with cov y if digits =3 (leave msg)
11 goto step 7 if nomatch
12 check skill 400 pri m if avaialableagents > 1 all-levels
13 queue-to skill 400 pri m
14 wait-time 50 secs hearing music
15 goto step 7 if unconditionally
16 stop

 

[Behind8ball]

Whats not happening..?
Not getting to the agents..?
Not hearing the announcement..?
Not routing to VM..?
What is happening to the caller, are they getting disconnected..?

 

[bonytek]

Sorry I realize that I should have been more specific. I am using CM 5.2 with CMS v14 with EAS, EAS-PHD and BSR. The call doesn't route to only the agents that have skill levels 1,2, &/or 3. It will route to any agent assigned in skill 400 at levels 5 - 12 even if there is a preferred agent available.

 

[PorscheMike]

I'm not an expert in BSR but could it be that you have already queued the call to the entire skill, in line 2?