Vector - collect 1 digit after annoucement

[KatRhys]

Hi all
Can someone please help I have an announcement that says press any button to skip this message
I seem to have every button on the keypad covered except for the star button,

Collect 1 digits after announcement XXXXX for none
goto step 6 if digits > 0
goto step 6 if digits = ?
goto step 6 if digits = #

Thanks in Advance

Kat

 

[joe2938]

why have an annc if you do not want people to hear it

 

[KatRhys]

If they call in more than once and have already listened to the message they can skip it and be directed to the main menu

 

[AvayaTier3]

less work.
change the recording to say "press 1 to skip"

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[joe2938]

seeing you can not use the star key why not just rerecord this saying to skip this announcement please press the # key at any time, or something like that.

 

[KatRhys]

ok thanks for your suggestion , I have already recommended this but I was really interested if there was a command that incorporated the * key.

 

[jimbojimbo]

Suggestion to insure you prevent toll fraud

Collect....
Goto Step xx if digits = none (use this right after the collect step to stop filling up the event log)
Goto Step xx if digits = 9 (send this to a step that plays a message stating the caller is being traced for attempting toll fraud)
Goto Step xx if digits = 9+ (same as above)
Goto Step xx if digits = 1
etc.....
Goto Step xx if unconditionally - (send them here if nothing was pressed or didn't match any of the digit combinations you accounted for above such as *).

Make sure COR of VDNs does not allow unrestricted dialing. Limit to internal only where possible. For VDNs routing out to specific numbers put the number in ARS with a low FRL requirement. Never give a VDN unrestricted outbound calling capabilities.

Keep your event logs clear. Vectors should not be generating a bunch of events.