Vector Assistance Please

[tone70]

Good Afternoon, writing a pretty basic vector with TOD steps, when testing, it never queues the call. When I remove the TOD steps, it works fine. Have deleted & rebuilt with same results. Here's what I have along with the trace results. Any advice is welcome thanks in advance.

display vector 75 Page 1 of 6
CALL VECTOR

Number: 75 Name: HR MAIN
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 2 secs hearing ringback
02 goto step 15 if holiday in table 1
03 goto step 15 if time-of-day is mon 17:00 to fri 08:30
04 goto step 15 if time-of-day is all 17:00 to all 08:30
05 queue-to skill 1 pri m
06 collect 1 digits after announcement 18025 for none
07 goto step 15 if digits = 1
08 wait-time 20 secs hearing music
09 goto step 5 if unconditionally
10
11
12
13
14
15 collect 1 digits after announcement 18052 for none
16 route-to number 42220 with cov y if digit = 1
17
18 stop

list trace vector 75

LIST TRACE

time vec st data

16:55:30 0 0 ENTERING TRACE cid 3671
16:55:30 75 1 vdn e10103 bsr appl 0 strategy 1st-found override n
16:55:30 75 1 wait 2 secs hearing ringback
16:55:32 75 2 goto step 15 if holiday in table 1
16:55:32 75 3 goto step 15 if time-of-day is mon 1700 to fri 0830
16:55:32 75 3 time-of-day(3,16:55)+VDNTZO(00:00)+DSR(00:00)=3,16:55
16:55:32 75 15 collect 1 digits after annc 18052 for none
16:55:32 75 15 announcement: board 01C14 ann ext: 18052
16:55:40 75 16 LEAVING VECTOR PROCESSING cid 3671
16:55:40 75 16 TRACE COMPLETE cid 3671

 

[warcomlee]

If I'm reading step 3 correctly, you're closed from 17:00 on Monday UNTIL 08:30 on Friday. So, you'd only queue on fri, sat, sun?

If you're using CM4+, look at service tables. Much easier.

 

[Tolson]

I think you want step three to be:
goto step 15 if time-of-day is fri 17:00 to mon 08:30

This will close you for the weekend and the step four will close you every day from 17:00 to 08:30 the next day

 

[tone70]

Thanks to you both, the change to the TOD step did the trick, don't know what I was think or rather not thinking...thanks for your help.