Vector ani,oldest call wait and tables

[Arvindsunny]

04 goto vector 5 @step 1 if ani not-in table 105 goto step 11 if time-of-day is sun 00:01 to sun 23:59
06 goto step 11 if holiday in table 2
07 goto step 12 if staffed-agents in skill 3 = 0
08 goto step 12 if oldest-call-wait in skill 3 pri m >= 180
09
26 goto step 25 if service-hours in table 3
27 goto step 29 if service-hours in table 4

if ani mean what,Could i know what really dose

oldest call waiting could know how this line reads the anncoument or what it dose.

When is was checking the tables i did List vrt and found alot of number i really dont get the pic.

 

[4merAvaya]

Below is the link to the Avaya Call Center document that explains vector programming.

To answer your first question, ANI represents the phone number of the person calling you.

Kevin

Link