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VDN Variables 1
- Thread starter p08757
- Start date
- Thread starter
- #3
Zen --
For example:
Lets say I'm going to have three-hundred sites that use the same exact vector logic and are connected to the same 8700.
Lets also say I need 10 vectors for each site.
So, if I programmed everything separate I would need 3000 vectors. In my system I can only program 2000 vectors. I now have a problem.
Here is what I want to do:
Here is a simple example of an automated attendant:
In each VDN the variables would be assigned as such:
-----Page 3 from VDN 55611 "Store 345"------
Var Description Assignment
V1 Main Menu Ancmt 56611
V2 VDN for Electronics 55612
V3 VDN for Customer Svc 55613
V4 VDN for Gift Wrap 55614
V5 VDN for Credit 55615
-----Vector Logic for Vector 300 "Automated Attendant" ----
Collect 1 digit after announcement V1
route to number v2 if digits = 1
route to number v3 if digits = 2
route to number v4 if digits = 3
route to number v5 if digits = 4
.
.
.
.
(Now I'm stuck because I used up all of my variables)
It would be nice to have 10 or more VDN variables.
For example:
Lets say I'm going to have three-hundred sites that use the same exact vector logic and are connected to the same 8700.
Lets also say I need 10 vectors for each site.
So, if I programmed everything separate I would need 3000 vectors. In my system I can only program 2000 vectors. I now have a problem.
Here is what I want to do:
Here is a simple example of an automated attendant:
In each VDN the variables would be assigned as such:
-----Page 3 from VDN 55611 "Store 345"------
Var Description Assignment
V1 Main Menu Ancmt 56611
V2 VDN for Electronics 55612
V3 VDN for Customer Svc 55613
V4 VDN for Gift Wrap 55614
V5 VDN for Credit 55615
-----Vector Logic for Vector 300 "Automated Attendant" ----
Collect 1 digit after announcement V1
route to number v2 if digits = 1
route to number v3 if digits = 2
route to number v4 if digits = 3
route to number v5 if digits = 4
.
.
.
.
(Now I'm stuck because I used up all of my variables)
It would be nice to have 10 or more VDN variables.
- Thread starter
- #4
Found my answer.
In Avaya Call Center V 4.0 VDN variables are increased to 9 V1 through V9 on systems with large memory configurations.
See this link:
In Avaya Call Center V 4.0 VDN variables are increased to 9 V1 through V9 on systems with large memory configurations.
See this link:
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1
- #5
One idea.. haven't tested buy it might work.
Let's say you have global variables A to J
A= 50000
B= 50100
C= 50200
D= 50300
E= 50400
F= 50500
G= 50600
H= 50700
I= 50800
J= 50900
Then you have 2 main VDN that you set up as:
-----Page 3 from VDN 55611 "Store 345"------
Var Description Assignment
V1 Main Menu Ancmt 56611
V2 VDN Counter 1
-----Page 3 from VDN 55612 "Store 346"------
Var Description Assignment
V1 Main Menu Ancmt 56612
V2 VDN Counter 2
Now on you vector you do just add the value of
Global variable A to V1 with something like:
set A = A ADD V2
route-to number A with cov n if digit = 1
05
So for incoming VDN 55611 global variable A is 50001 but for incoming VDN 55612 global variable A is 50002 and the same with B to J and in theory you could have 100 values for A from 50000 to 50099 as 50100 would be the first value of B.
You could try it and it might work, you have to think which values assign to the Main VDNS from A to J and then how do the math.
As said this is just an idea, good luck.
Let's say you have global variables A to J
A= 50000
B= 50100
C= 50200
D= 50300
E= 50400
F= 50500
G= 50600
H= 50700
I= 50800
J= 50900
Then you have 2 main VDN that you set up as:
-----Page 3 from VDN 55611 "Store 345"------
Var Description Assignment
V1 Main Menu Ancmt 56611
V2 VDN Counter 1
-----Page 3 from VDN 55612 "Store 346"------
Var Description Assignment
V1 Main Menu Ancmt 56612
V2 VDN Counter 2
Now on you vector you do just add the value of
Global variable A to V1 with something like:
set A = A ADD V2
route-to number A with cov n if digit = 1
05
So for incoming VDN 55611 global variable A is 50001 but for incoming VDN 55612 global variable A is 50002 and the same with B to J and in theory you could have 100 values for A from 50000 to 50099 as 50100 would be the first value of B.
You could try it and it might work, you have to think which values assign to the Main VDNS from A to J and then how do the math.
As said this is just an idea, good luck.
- Thread starter
- #6
rbordeaux -- I think you are on to something! If I work my dial plan appropriately I can definitely make this work.
This will also make my deployment very easy once I have my vector logic designed appropriately.
I will create one global variable for each announcement and VDN and keep enough space between each one for growth, and I will make sure the offset is the same for each site. This way I can use about 30 global variables, and only one VDN variable that contains the offset for that site.
Thank you very much for the advice, I think this will work!
This will also make my deployment very easy once I have my vector logic designed appropriately.
I will create one global variable for each announcement and VDN and keep enough space between each one for growth, and I will make sure the offset is the same for each site. This way I can use about 30 global variables, and only one VDN variable that contains the offset for that site.
Thank you very much for the advice, I think this will work!
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