VDN Return Destination feature

[JuanAvaya]

Hey!
How can I finish a call that is being sent to an IVR through a Return Destination feature?

This is the scenario:
Call gets in through VDN xxxx it goes to other VDNs until an agent picks up the call. When the agent hangs up, the caller is redirected to a third party IVR through Session Manager. There is a survey for the caller consisting of a few questions. When it ends, CM executes the Return Destination again and again and again.

Is there a way for CM to do it only once?

Regards

 

[Luciandk]

Hi

You can easily stop further vector processing using set digits.

Return Destination Vector example:
01 goto step 09 if digits = 9999
02
03 # Start survey:
04 set digits = none ADD 9999
05 route-to number #### with cov n if unconditionally
06 stop
07
08
09 # Customer already got the survey once so disconnect the call
10 disconnect after announcement none
11 Stop