Ok. I'm sure I'm missing something really, really simple, but I'm sure someone can point it out for me.....so here goes.....
This is on a CM 6.0.x.
We have a skill we track by internal calls vs. external calls. The external calls come in via a DID number. We strip all 10 digits and replace them with VDN 89330 in the inc-call-handling-trmt trunk. The call routes properly to the skill set, does it thing and then if the caller decides to leave a voice mail (via one of the announcement collect statements) we route the call to our voice mail system (MS Exchange at ext. 56000). This all works fine EXCEPT, the call isn't going to the 89330 voice mailbox. The system responds with a scenario that indicates the voice mailbox doesn't exist, so it looks like the call ID is still the original DID number, not the VDN number that replaced the DID number.
We have other scenarios where we strip and replace digits with the UNI (which works just fine), but this particular scenario (stripping and replacing digits in inc-call-handling) doesn't seem to work, or at least work with VDNs.
Any body have any clues? Do VDNs not pass their extension ID to other components/systems?
Thanks!
This is on a CM 6.0.x.
We have a skill we track by internal calls vs. external calls. The external calls come in via a DID number. We strip all 10 digits and replace them with VDN 89330 in the inc-call-handling-trmt trunk. The call routes properly to the skill set, does it thing and then if the caller decides to leave a voice mail (via one of the announcement collect statements) we route the call to our voice mail system (MS Exchange at ext. 56000). This all works fine EXCEPT, the call isn't going to the 89330 voice mailbox. The system responds with a scenario that indicates the voice mailbox doesn't exist, so it looks like the call ID is still the original DID number, not the VDN number that replaced the DID number.
We have other scenarios where we strip and replace digits with the UNI (which works just fine), but this particular scenario (stripping and replacing digits in inc-call-handling) doesn't seem to work, or at least work with VDNs.
Any body have any clues? Do VDNs not pass their extension ID to other components/systems?
Thanks!