VAL Annoucement Issue 1

[anbcunningham]

I just started a new job and they have asked me to take some prerecorded announcements and put them in our vector. My problem is, when I open VAM, I cannot copy anything to or from the VAL board. I connect to the VAL just fine and can see all the announcements, but when I try to copy to or from the board I get this error:

192.168.1.16 : FTP connection to VAL board failed Click View Logs button to see detail logs

And this is what the log says:

Thu Feb 25 07:51:55 EST 2010 **Task: Copy Announcement Files,Task ID: 9** Connection to VAL retrieved from pool.
Thu Feb 25 07:51:55 EST 2010 **Task: Copy Announcement Files,Task ID: 9** Announcement property information for VAL:01A02 has been updated.
Thu Feb 25 07:51:55 EST 2010 **Task: Copy Announcement Files,Task ID: 9** Can not use SFTP. Voice system VAL is running CM release previous to R13.
Thu Feb 25 07:51:55 EST 2010 **Task: Copy Announcement Files,Task ID: 9** The filesystem for VAL:01A02 has been disabled.
Thu Feb 25 07:51:55 EST 2010 **Task: Copy Announcement Files,Task ID: 9** Can not use SFTP. Voice system VAL is running CM release previous to R13.
Thu Feb 25 07:51:55 EST 2010 **Task: Copy Announcement Files,Task ID: 9** The filesystem for VAL:01A02 has been enabled with Security n
Thu Feb 25 07:51:55 EST 2010 **Task: Copy Announcement Files,Task ID: 9** Voice system : VAL is running CM version previous to R13. Using FTP on the board 01A02
Thu Feb 25 07:51:55 EST 2010 **Task: Copy Announcement Files,Task ID: 9** 192.168.1.16: ValFtpClient constructor: A ping to IP addx '192.168.1.16' failed. Ftp client reported 'Connection timed out: connect'.
Thu Feb 25 07:51:55 EST 2010 **Task: Copy Announcement Files,Task ID: 9** Connection to VAL retrieved from pool.
Thu Feb 25 07:51:55 EST 2010 **Task: Copy Announcement Files,Task ID: 9** The filesystem for VAL:01A02 has been disabled.
Thu Feb 25 07:51:55 EST 2010 **Task: Copy Announcement Files,Task ID: 9** Connection to VAL released to pool.

Couple of key things to know:
System - G3 V12 and S8500
PBX IP - 128.1.35.220
VAL IP - 192.168.1.16

I have tried to FTP to this IP and of course I cannot connect. I try changing my ip address to 192.168.1.101 (same subnet and gateway) and still cannot connect via FTP.

Let me know if you need any additional information!

Thanks!
Brian

 

[anbcunningham]

Got it! Thank you everybody for all your help!

THIS FORUM IS GREAT!

 

[Stinney]

Noticed that the VAL IP is different, did you change it using change node-name?

VAL board VAL:01A02. 128.1.35.77

- Stinney

Quoting only proves you know how to cut and paste.

 

[anbcunningham]

Yep....i changed the IP with change node-name. THANKS for that info! I guess it didn't take effect until I pulled the card and reseated it. As soon as i did that, i could ping it and connect.

 

[Nick44]

If you ever need to do this without physical access to the board, try busy board 1A02, reset board 1A02, release board 1A02.


Speak softly and carry a big switch