V7(12) From 6.1 IP Phone say "System Unlicensed"

[mpisano]

Just finished upgrading from 6.1 to 7.0(12) and we have one IP Phone offsite (9650) that shows "System Unlicensed" across the LCD along with the correct speed button baloons across bottom
All the phones on site are 1400 and function perfectly.

Looking in manager all the licenses say valid and nothing else has changed except the software load.

I have power cycled the IP Phone a few times and no Luck

Appriciate Any sugestions

Thanks,
Mike

 

[intrigrant]

Do you have a VCM card fitted? Avaya IP Phone license available?

If it ain't dutch it ain't much

 

[hairlessupportmonkey]

erm - got a system upgrade licence?

rel 7 requires licence.

ACSS - SME
General Geek

 

[tlpeter]

My idea but then all phones should show that license issue.
It sounds like there is no R6 IP end point license in the system.


BAZINGA!

I'm not insane, my mother had me tested!

 

[mpisano]

Thanks for suggestions

The System has "Software Upgrade 3" which was used for the 6.0 to 6.1 upgrade and have now used "Small Site Upgrade 4" for 6.1 to 7.0. Not sure why "Small Site".

Also

The system has 5 "IP Endpoints" although only 1 ip phone currently attached. In Manager they currently show as "Valid" and they worked in 6 and 6.1 - now that i've upgraded the phone doesnt seem to like it?

Also This is a IP500 V2 box

Thanks again,
Mike

 

[amriddle01]

How many users are configured in the system, less than 32 hopefully

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[tlpeter]

I think amriddle is spot on.
The small license is up to 32 phones.
The normal license is for 33 and up.

BAZINGA!

I'm not insane, my mother had me tested!

 

[mpisano]

There are 37 extensions but only 27 users.

It have 2 Combo6210/atm4 cards an 2 DIGSTA8/atm4 cards in the V2 and no errors inside manager.

also noticing that the shift key on phone will page through the assigned functions for the user - so it's knows it's extension and user - just no ability to call

Using "System Status" I see the extension and it looks perfect - even says "License reserved - YES"

It's firmware is 3.186a - Wondering if it needs a flash and does the phone need to be local to the IPV2 to be upgraded?


Thanks again for the help
Mike

 

[tlpeter]

You need the normal upgrade license.
It counts the amount of extensions not users.

BAZINGA!

I'm not insane, my mother had me tested!

 

[mpisano]

peter - I think your right

I'm gonna call the vendor and ask why they sold me a "Small site" lic

Thanks again everybody

Regards,
Mike