v6 ScanSource Seminar

[hairlessupportmonkey]

Well, that just posed more questions than answers.

Some Key Points.
1) Pay for Avaya Tech Support
2) Pay for 6.x Upgrades.
3) Simplified licences - yeah right
4) Minimum accreditaion to resell and install IP Office.

Brain is awash with questions I didnt get a chance to ask....

 

[amriddle01]

It's shoot first ask questions later with Avaya Tom, they probably have not thought that far ahead to see what knock on effect their money grabbing has

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[amriddle01]

Also that sub 20 pricing is a joke, it still costs more than twice what the competition can offer

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[hairlessupportmonkey]

Telecomtekperson

Its USD$2,750.00 for 5 hours.
30 hours is USD$15,000.00

no joke.

 

[telecomtekperson]

$2,750 WOW.
I talked to the Disty today, they said it is supposed to weed out the B.S. techs. Apparently they get questions on how to program buttons.

http://www.telemanuals.com

http://www.telemanuals.com/forum

 

[tlpeter]

About those question telecomperson, that is not a joke!!!
You do nto want to know it!.


ACS IP Office or is it ACSS
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[TomMills]

£500 an hour. 45 minutes of which are spent being asked for traces....... sweet.

http://www.twitter.com/tem1985

ACSS-SME

 

[latitude12]

You have to be product authorised to buy kit (2x APSS). If you are PA (but not SME Expert) then support will go though distribution, you will need to have purchased Avaya support hours if the case has to be escalated to Avaya.

If you are SME Expert then you have the choice to either go through distribution or direct to Avaya support, but again whenever Avaya are involved then you will need to have bought support hours.

And yes, disty tech support has to deal with lots of muppet resellers. Whether this will improve the situation remains to be seen.

 

[tlpeter]

If the disti is a SME expert then there is no problem anymore.
The disti with tech support do filter those muppet questions and deal with the real problems with Avaya.


ACS IP Office or is it ACSS
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[latitude12]

The resellers who will be SME Experts are generally ones who do not need much disty support, so not much will change there. Although anyone who hasn't dealt with Avaya since moving to the global Backbone model may be in for a shock when they start going direct!

The requirements for product authorisation are not very taxing, so I don't see the number of muppets decreasing. Disty tech support already do a lot of filtering out of the dross which isn't really what they are there for.

 

[TomMills]

i take it companies will still need PA techs as well as just the sales guys.

http://www.twitter.com/tem1985

ACSS-SME

 

[latitude12]

They can be PA to sell the kit, which just needs 2x APSS. To be PA to sell and implement you will need an APIA as well. This is in the Avaya Connect presentation (follow the link to the Scansource website above).

 

[tlpeter]

But if i and a college both have APSS and ACSS then it is not enough ?

Having ACSS is holding a PA.


ACS IP Office or is it ACSS
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[TheSmash]

I'm so glad I didn't go. It just makes everyone angry and more confused than when they went in.

I wonder how long it will be before Avaya realised they've cocked up. Like the V5 licensing where the teleworker didn't include a Softphone license!

 

[TomMills]

who knows, i just wish they would settle on a licensing scheme. seen changes now in at least the last 3 major releases.

if they settle with the new way and don't change it in R7 i'll be a bit happier.

http://www.twitter.com/tem1985

ACSS-SME

 

[h382]

Man.. I've gotten a headache from reading all of these posts regarding what Avaya is doing. I went from working for a disti to the customer, and I have never called tech support, so that part really isn't a bother. I am just not happy about paying to upgrade. Is this for every release of 6.x and forward, or just to get to r6?

 

[TomMills]

looks like every major release. so 6/7/8/9/10

http://www.twitter.com/tem1985

ACSS-SME

 

[tlpeter]

Right now only for upgrading an ip500
The ip500v2 shall need a license too for going from 6 to 7

But there is also a license for 6 till release 10.
That license is not that expensive to be honest (if it is a big one)


ACS IP Office or is it ACSS
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[hairlessupportmonkey]

i understood also that 6.0 to 6.1 will also require payment? or am i getting that message wrong?

 

[tlpeter]

Yes you do.
It is going to be the same as with the CM
You can always do minor upgrades for free.
Only the mayor releases require a license


ACS IP Office or is it ACSS
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[telecomtekperson]

Knowledgebase has 32 users, and document I read has 16. But either way, under that the upgrade is $99 (US) over that is $199.
I want to say it was like $2500 for the R6-R10 upgrade...

Not as bad as I was expecting.

http://www.telemanuals.com

http://www.telemanuals.com/forum