PhoneK
Programmer
- Aug 18, 2006
- 147
We just came across this issue and I am wondering if there is an easy way to resolve. We have all of our calls covering to reception after 5 rings. We've run into the issue where the original called party hears their phone ringing but tries to answer when it has already covered to the receptionist (call-appearance lamp is still illuminiated on phone). Is there any way once the call follows the coverage path that it leaves the original called party's phone so you don't have 2 people answering at same time?