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Using a virtual station to record a call?

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Avaya_Enjoyer

Systems Engineer
Jan 4, 2023
10
CH
Hi kind people,

I have a situation at work which requires us to route calls away from our telephony system, we would like to record these calls and i was wondering if it was possible to use something like a virtual station to do so (the virtual station being set up to always record in ACR). The idea would be to route the calls away using a vector, then have a virtual station join in (similar to what happens in a conference call) and stay in call for the whole duration.

Does this even make sense and would it work? Otherwise, am i trying to work around a built in function which would easily allow this? Tried to search google and avaya docs but to no success.

We use the Avaya Aura R10 suite, i am sure you will need more details, let me know which ones.

Thanks in advance for the time you have taken to read my post!
 
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