Avaya_Enjoyer
Systems Engineer
Hi kind people,
I have a situation at work which requires us to route calls away from our telephony system, we would like to record these calls and i was wondering if it was possible to use something like a virtual station to do so (the virtual station being set up to always record in ACR). The idea would be to route the calls away using a vector, then have a virtual station join in (similar to what happens in a conference call) and stay in call for the whole duration.
Does this even make sense and would it work? Otherwise, am i trying to work around a built in function which would easily allow this? Tried to search google and avaya docs but to no success.
We use the Avaya Aura R10 suite, i am sure you will need more details, let me know which ones.
Thanks in advance for the time you have taken to read my post!
I have a situation at work which requires us to route calls away from our telephony system, we would like to record these calls and i was wondering if it was possible to use something like a virtual station to do so (the virtual station being set up to always record in ACR). The idea would be to route the calls away using a vector, then have a virtual station join in (similar to what happens in a conference call) and stay in call for the whole duration.
Does this even make sense and would it work? Otherwise, am i trying to work around a built in function which would easily allow this? Tried to search google and avaya docs but to no success.
We use the Avaya Aura R10 suite, i am sure you will need more details, let me know which ones.
Thanks in advance for the time you have taken to read my post!
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