sparker001
Technical User
We have been using a terminating extension group in a location that has a Prologix G3CSI - the group of 4 have calls come thru that ring simultaneously at all 4 desks, then after a certain number of rings cover to voicemail. The group is now expanding to 5, so we need to move beyond a terminating extension group. I understand that the next logical step up would be a coverage answer group. However, I am not understanding how calls would be routed to it. The terminating extension group has a group extension number. But the coverage answer group does not. So how do we establish an extension and have the new coverage answer group be a part of it?