Users complaining about the following issue:
- Diane (ext 13) places a voice-signaled call to Jack (ext 11).
- Jack uses hand free to answer. When Diane ends the call, Jack's phone rings, and when he answers its a fast busy signal.
- If Jack does not answer it, it goes to voicemail and the message is a fast busy signal.
Apparently this only occurs on extension-to-extension calls but not all users are experiencing this issue. I thought I had is that ext 18 is for the Exec Dir. She switched offices awhile back so I simply swapped the phone lines for ext 13 and 18. However, no phone is actually plugged in the wall for the office where ext 18 is.
At this point, I am not sure where to start besides trying to see if I can replicate it. I do not work in this building but I added a phone to ext 19 so I can try and replicate the issue. Could it be as simple as unplugging the phone line for ext 13 from the module since there is no phone attached on the other end?
It is a Partner system (see attached photo). It was installed way before I came along and I need it to last at least one more year.
- Diane (ext 13) places a voice-signaled call to Jack (ext 11).
- Jack uses hand free to answer. When Diane ends the call, Jack's phone rings, and when he answers its a fast busy signal.
- If Jack does not answer it, it goes to voicemail and the message is a fast busy signal.
Apparently this only occurs on extension-to-extension calls but not all users are experiencing this issue. I thought I had is that ext 18 is for the Exec Dir. She switched offices awhile back so I simply swapped the phone lines for ext 13 and 18. However, no phone is actually plugged in the wall for the office where ext 18 is.
At this point, I am not sure where to start besides trying to see if I can replicate it. I do not work in this building but I added a phone to ext 19 so I can try and replicate the issue. Could it be as simple as unplugging the phone line for ext 13 from the module since there is no phone attached on the other end?
It is a Partner system (see attached photo). It was installed way before I came along and I need it to last at least one more year.