User losing Autofill nicknames after exiting Outlook. 1

[kenwalters]

I have a user with Outlook 2003 that states every time he exits Outlook he loses his Autofill nicknames.
He states that in Tools\Options\E-mail Options\Advanced E-mail Options both Automatic Name Checking and Suggest names while completing To:, CC:, and BCC fields are checked.
Is there something else missing in this persons set-up?

 

[Zelandakh]

Check if they have access to the directory containing the outlook.nk2 file. It is in a hidden folder in their profile. If that isn't being retained for any reason, that will give this problem.

 

[kenwalters]

It appears that the cache file is not being created for this user. Does anyone have any idea what may cause this,and a possible resolution? Would deleting the workstation profile work? We have already tried deleting and recreating the users mail profile on the machine with the same results.

 

[Zelandakh]

Are they a user or local admin? Try making them a local admin, get the NK2 file going then revert them to user.

 

[kenwalters]

Well it appears that the issue either resolved itself, or the deleting of the mail profile, and then recreating it actually worked. Thank you for the assistance.

 

[Zelandakh]

No problem and thanks for the star