User Extension not working unless we add "login code" on Supervisor Settings

[charlesSmart]

Hello,

1608 phones and 9608 phones still requires login credentials after IP office restarts.

We are currently using "login Code" under Supervisor settings before the phone can work while creating the users.

It goes to "discover" if we do not use the "login code" under supervisor settings.

It is Avaya IP Office R10.1.

Does anyone know why it happens like that and how we can resolve it that user does not need to re-enter "Extension Number and password

 

[charlesSmart]

This happens when the switch restarts.

Please does anyone know how to resolve it? as we don't want users to keep logging in everytime.

Thanks.

 

[sizbut]

Most likely either you have the users set to Force Login, or the user's Extension settings and the extension's Base Extension setting don't match.



Stuck in a never ending cycle of file copying.

 

[rdoubrava]

If you want this fixed call in a business partner.