USB headsets for Avaya IPO Softphone - remote answer and end calls? 1

[SHS1977]

We have a client who is moving from Norstar phones and headsets where they are able to answer and end calls from their wireless headset. They ordered Plantronics Savi W745 headsets and while they work on the Avaya IPO softphone, they cannot answer nor end the call from the headset. We checked with the Plantronics Spoke remote call control software and it does not show IPO softphone as compatible. Plantronics was of no assistance in this issue. Does anyone know of a headset model (USB, Wireless) that will do the answer/end features from the headset?

 

[cruzades]

@SHS1977

Hi, I can't remember the one that one of client is being used, it has a lifter, connected to 1616 phone, and it's wireless. The headset has a button for answer/end calls. I'm sure it is plantronics.

 

[telecomtekperson]

Jabra Extreme had some drivers you could install and that would. But the headset wasnt the most comfortable.

 

[Lodde]

Jabra Pro & GO series will work with Avaya IP Office Video Softphone.

I am using the Jabra Pro 9470 myself and can answer/end call remotely from the handset.

Mvh Lodde

 

[Lodde]

Of course I meant the headset and not the handset

 

[SHS1977]

Lodde - Thank you. May I ask what version of IPO and what softphone version you are using?

 

[sizbut]

IP Office Video Softphone is largely a rebranded Bria software so may be useful to see what they say about headset support and operation.

 

[Lodde]

SHS1977 - it has worked at least since IPO SW 8.0.x and the Softphone versions that match. With SW version 8.0 Avaya released a later version of the Softphone that is based on the Bria 3.2. But I am almost sure that Jabra had it working also on the previous version.

Plantronics states that they have Remote Call Control working with Bria 3.2 on the following headsets:
Savi Office
Savi W430

But only have basic functions on:
Savi W440,
Savi 7XX

But I have not tested myself with any Plantronic products.

/ Lodde

 

[crashtest1000]

Jabra pro worked well used it for a week[tt][tt][/tt][/tt]