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upgrading mics 2.0 to 4.1

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i know this is kind of obsolete for the current times but the customer wants to keep what he has.

i have a sales engineer telling me the upgrade tool doesn't work when i know if it is used properly it will save programming i just want to verify that it is correct and will save programming.
 
You can backup data with a Norstar Manager via a Remote Access Unit connected to the KSU and your PC.
 
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