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Upgraded to R9 and 16xx sets reset themselves
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smokinjoe2938
Programmer
we just received a tech bulletin that when you go to r9 you need to look the software directly to the sd card and then insert it into the ipoffice, not done the traditional way I guess, wonder if this is causing your problem
acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.
acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.
amriddle01
Programmer
That's what I tend to do anyway, not seen that tech bulletin.... care to share? 
smokinjoe2938
Programmer
From: Mike Owens
Sent: Thursday, October 17, 2013 8:11 AM
To: Catalyst Support; Catalyst Business Development; Catalyst Sales; SMBS Team
Subject: ***URGENT!*** R9 IP Office
Importance: High
Team,
Please get this message out to your partners immediately.
With regards to new systems being sold at R9.0:
If you purchase a new system before you do anything with the SD card you will need to recreate it on your PC to load R9.
Systems are being turned up at R8.1 and once a call is made the system cannot be upgraded to R9 without an upgrade license.
R9 needs to be loaded on the SD card before anything is done. Do not even put the SD card in the 500V2.
Mike Owens | Team Leader, Technical Support
Sorry it was not a tech bulletin yet!
acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.
Sent: Thursday, October 17, 2013 8:11 AM
To: Catalyst Support; Catalyst Business Development; Catalyst Sales; SMBS Team
Subject: ***URGENT!*** R9 IP Office
Importance: High
Team,
Please get this message out to your partners immediately.
With regards to new systems being sold at R9.0:
If you purchase a new system before you do anything with the SD card you will need to recreate it on your PC to load R9.
Systems are being turned up at R8.1 and once a call is made the system cannot be upgraded to R9 without an upgrade license.
R9 needs to be loaded on the SD card before anything is done. Do not even put the SD card in the 500V2.
Mike Owens | Team Leader, Technical Support
Sorry it was not a tech bulletin yet!
acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.
amriddle01
Programmer
Ah.... this has been the case since 8.1 removed the 90 day window though, so don't see the need for such a panicked email ![[ponder]](/data/assets/smilies/ponder.gif "[ponder] [ponder]")
And this is not relating to firmware issues just licencing....
And this is not relating to firmware issues just licencing....
smokinjoe2938
Programmer
it was sent as an email directly to us from Cataylst, I am guessing the author who sent it to Cataylst must work for Avaya, sorry this is all I have.
acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.
acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.
OK, this is just normal
I always put in the SD card and then upgrade the unit.
The last one i did was with recreating the SD card before putting it in.
Put if i can't upgrade then screw Avaya and i will raise a case as this is not documented (tech bulletin lacks info at all)
BAZINGA!
I'm not insane, my mother had me tested!
I always put in the SD card and then upgrade the unit.
The last one i did was with recreating the SD card before putting it in.
Put if i can't upgrade then screw Avaya and i will raise a case as this is not documented (tech bulletin lacks info at all)
BAZINGA!
I'm not insane, my mother had me tested!
smokinjoe2938
Programmer
not a panic email just an fyi
acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.
acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.
The email is stupid. For any new system you should update the SD card to the actual software level required before installing. That's been the recommendation since even before the removal of the upgrade grace period.
Stuck in a never ending cycle of file copying.
Stuck in a never ending cycle of file copying.
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yea! more rebooting ip phones, how does this stuff pass QA at avaya? I was bit by the 8.1 firmware bug for the 16xx phones, customer was pissed his new phones would spontaneously reboot every 10 minutes, and after sticking in 9608's, it worked fine. I wish us tech's would get bonus money from avaya for taking the time to troubleshoot, send traces, multiple emails, sometimes lasting for months, to help squash their bugs. It's a thankless time consuming job from Avaya that costs the companies we work for time and money, and customers aren't impressed their brand new system doesn't function correctly. /rant
Yeah, I feel better. Happy Tuesday everyone.
Yeah, I feel better. Happy Tuesday everyone.
Can you try the new firmware from the support site?
This doc mentions some 16xx reboot issues:
Here is the firmware:
ftp://ftp.avaya.com/incoming/Up1cku9/tsoweb/1600/08302013/16xx-IPT-H323-R1_3_4-072513.zip
BAZINGA!
I'm not insane, my mother had me tested!
This doc mentions some 16xx reboot issues:
Here is the firmware:
ftp://ftp.avaya.com/incoming/Up1cku9/tsoweb/1600/08302013/16xx-IPT-H323-R1_3_4-072513.zip
BAZINGA!
I'm not insane, my mother had me tested!
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