Upgrade from 11.0 SP2 to FP4

[KJBB]

The upgrade was done on an IOP 500V2
After upgrading, I discovered that the 46xxsetings file was not on the SD card of the IPO
I went to file management, and uploaded system files, and the settings file was not uploaded
The file is in C:\Program Files (x86)\Avaya\IP Office\Manager
I discovered that uploading system files does not pull files from C:\Program Files (x86)\Avaya\IP Office\Manager it actually pulls the files from C:\Program Files (x86)\Avaya\IP Office\Manager\MemoryCards\Common\system
So I copied the 46xxsetings file to C:\Program Files (x86)\Avaya\IP Office\Manager\MemoryCards\Common\system\primary, and uploaded system files again
Still no settings file on the SD card
I then discovered that Uploading System Files checks a file list in C:\Program Files (x86)\Avaya\IP Office\Manager\MemoryCards, and the settings file is not in the list, along with a lot of other files
There are only 229 files in this list that are placed into the Primary, and Backup directories on the SD card
There are 353 files in C:\Program Files (x86)\Avaya\IP Office\Manager\MemoryCards\Common\system\primary, and 423 system files in C:\Program Files (x86)\Avaya\IP Office\Manager (This is excluding all of the config BAK files)

OK done with the background...Now for the Questions:

Why did the settings file get deleted?
Why is the settings file missing from the File List?
How do I know that other files are not missing?
Why do only half of the files in the Manager Directory get loaded on to the SD card?

My vendor Avaya Support was no help - Their response was to just upload the settings file manually
So I turn to the Masters in this group, please enlighten me.

 

[TouchToneTommy]

Do you know for a fact that your system has a 46xxsettings.txt file on the SD card?

When you request the file from the IP Office, if it doesn't exist on the SD card, the system automatically generates the file on the fly, each time that it is requested.

Best practice is to NOT put a custom 46xxsettings.txt file on the SD card, and continue to let it be autogenerated.

Then, request a file from the IP Office, called 46xxspecials.txt, which will also be autogenerated. Copy and paste that text into Notepad++, modify it as needed for your system, remove that initial line that indicated it was auto generated, and save as 46xxspecials.txt to the Primary folder of the SD card. Now the autogenerated 46xxsettings.txt file will include one last line, get 46xxspecials.txt which instructs the phone to request the additional file. Since you uploaded the file, it will get your site modifications.

 

[KJBB]

The settings file was there before I upgraded, I know this because I modified it to set the 9608 background screen to the company logo, after the upgrade the logo was removed from the phone's
This is when I discovered that the settings file was missing on the SD card
I am not sure how this file gets auto-generated because it was missing for a few days and never generated itself, the system was rebooted multiple times

 

[sizbut]

As said elsewhere (Avaya's own forum) we can't say how or why the file disappeared if it was there. It shouldn't have on an upgrade but that's now history (if it was caused by the upgrade that would be such a big bug we would all already know about it and be shouting very loudly at Avaya).

As said, the recommendation these days is to let the system auto-generate the 46xxsettings.txt file and to put any local customizations that you want into a separate 46xxspecials.txt file that you then upload the the SD card.

That way your phones get a settings file that automatically changes its contents to match any changes you make in the system configuration. You also automatically get updates Avaya make to the auto-generated file contents (they add new settings and sections for new phone types, etc).

Stuck in a never ending cycle of file copying.