Upgrade avaya CM/SMGR and Session manager

[avaya beginner]

dear All,

Please I have an Avaya CM/SMGR and Sesssion Manager installed and I want to upgrade the platform from 6.2 to 6.3.
each application was installed in separate dell server.

Current version are:
CM:Software Load: R016x.02.0.823.0
SMGR:System Manager 6.2.12.0 Build Number 6.2.0.0.15669
Session Manager:Release: 6.2.4.0.624005

Please is there any recommendation. do I need a new license to be uploaded ?
Is there any requirements ?

 

[wpetilli]

You should be able to do that upgrade w/o licensing. If you have maintenance you should be entitled to the s/w for each. You'll need to upgrade System Platform and then the SMGR/CM template. Also, the order should be SMGR, SM and then CM.

 

[kyle555]

Be careful. Check your license file for CM. They started putting a 'support end date' in it. If your support ended June 2016, then you can't install any CM patch released after June 2016. You can still install a 6.3 CM and patch it current before installing a license, but you'll be in license error mode and need to reboot every month.

You may just need a new license from PLDS if you have support. Whenever you renew your support, PLDS knows and you can download the same license as before but with a support end date in say 2019 or 2020 and you'll have no problem patching to 6.3.latest

 

[wpetilli]

Good point.. that's happened to me a few times with that support end date in the file.

 

[avaya beginner]

to clarify all applications are installed using System platform. ( 6.2)

now we are upgrating to 7.1 virtual platform.


1/ the process to backup system platform ?
2/is the configuration of SMGR, SM and CM can be pushed to new version 7.1?
3/is teher any step by step document to move from system platfrom to AVP.

Thank you

 

[RedTech443]

Before you start any of this, I would verify you have access to plds.avaya.com, you will need all new licensing to go from 6 to 7. After you install your new 7.1 systems, you will need to upgrade all of your 6.x licenses from 6.x to 7.x. If you are even entitled to do so.

 

[dialtonebone]

For the upgrade documents, check support.avaya.com and find the individual products. From these filter to Upgrades/Installs only and look at your upgrade paths.

 

[avaya beginner]

Thank you AvayaredtTech


But please can yu clarify whish backup must be token ?

also If I take a backup of configuration of release 6 ( system platform), can I push it in the new avaya platform installed in AVP ?

is there a document that talk about step by step upgrade to move from Avaya systel platform to Avaya virtual platform