Update to 4.2(15) PRI quits working? 1

[aerosome]

Anyone know why this would happen, i went from 4.1(15) to 4.2 (14)....all my others work fine, just this one wont.

 

[kholladay]

Try adding the following to your NoUser Source Number tab:
NI2_CALLED_PARTY_TYPE=UNKNOWN

See if that helps.

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[Bas1234]

Here is a link how to;

http://marketingtools.avaya.com/kno...edProjects/bulletins/techtips/212_techtip.htm

___________________________________________
It works! Now if only I could remember what I did...
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[jgrove03]

Had the same issue inbound was fine outbound would not go out....I downgraded to 4.1.12 and now my VM services stop

 

[aerosome]

Yeah but i tried to go to 4.2(14) not (4)

 

[intrigrant]

Maybe the PRI is old hardware, compare it with a new one.
if the two looks different you have old hardware and it does not work anymore.

 

[aerosome]

What do you mean compare it? You mean call the ........(gulps) phone company? :*(

 

[jgrove03]

are you saying that a 400 PRI will not work on 4.2.14?

 

[intrigrant]

There are two brands of IP400 PRI cards.
The first one was introduced with the Network Alchemy and this one has been replaced with a improved version and i believe that happend when IPO release 3.0 was introduced. I am not sure and right now i am too tered to search for it.
With the release of 4.0 there was a Tech Bulletin stating that the old PRI was not supported anymore.
I have seen installations running 4.1 with the old PRI without any problem. Also i have found that release 4.2 absolutely rejects these cards, it does not work at all.

I will take a photo of the old card and post it somewere so you can identify the old hardware, it is quite different as the new hardware.

 

[aerosome]

Hmm this is interesting, this is a fairly new system, its a 500.

 

[Bas1234]

Here is the Tech Bulltetin

http://www.ipofficeinfo.com/pdf/Global_IP_Office_Tech_Bulletin_Number_80.pdf

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[intrigrant]

You can see a photo of a new PRI here:

http://www.phonexia.fr/boutique/upload/200508_002717_1234_C2fzks.jpg

 

[aerosome]

That doesnt look like the daughter card i put on my VCM card. Is this for a 406?

 

[intrigrant]

It is a PRI card and not a VCM card.
The question was:
Update to 4.2(15) PRI quits working?
and NOT
Update to 4.2(15) VCM quits working?

 

[aerosome]

Well what i meant was, I have a VCM card with a PRI daughter card on it, it doesnt look anything like the picture you posted. It looks like this

http://www.phonelady.com/700417462.html

Its a card that gets put on this VCM card....

http://www.thetelecomspot.com/avaya-ip-office-500-vcm-32-card-p-685.html#googlebase

It looks like what your refering to would fit on a legacy card holder such as this.

http://www.metrolinedirect.com/ipof500lecac.html

So i think we are on different pages

 

[Bas1234]

IP400 pri/bri cards work in a IP500 if you use a legacy card carrier. but not if you put a NetworkAlchemy pri/bri card on the card carrier .

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[intrigrant]

Ah, that shine a new light on it.
I thought you had upgraded a pre 4.0 IPO400 to 4.2 but it is a IP500.

It is all in providing enough info with your question.

basically the PRI should work without a problem.
I advise you to shutdown the IPO, remove the VCM&PRI restart the system erase the PRI, reboot the system, trun it off and insert the VCM&PRI.
It should automatically identify and setup the PRI.
In monitor you will get a line like this:
2498307238mS PRN: Monitor Started IP=192.168.40.53 IP 500
2498307238mS PRN: LAW=A PRI=1, BRI=8, ALOG=0, ADSL=0 VCOMP=32, MDM=0, WAN=0, MODU=0 LANM=0 CkSRC=1 VMAIL=1(VER=3 TYP=1) CALLS=0(TOT=6802)
The system shows if the PRI is recognized.

If not then you have a seriuos problem and replacing the PRI may be necessery.

 

[aerosome]

Well thanks, and yes I left out too much. It didnt help that jgrove threw in his 2 cents and said ipo400 in the middle of this. Ive tried what you said there, and it didnt work...i wonder if there is something wrong with the card itself, although it works just fine on other SW revision. just nothing above 4.1.12. I dont really care i guess either way, i mean, its working, its just really annoying when i open up my manager and 20 some ip offices runnin all on the same SW revision, except that one. Makes me angry