Unwanted SIP info displayed on incoming CLI

[tektekkie]

This issue only started happening after upgrading the IP500v2 from 9.1 to 10.0

When an incoming call is picked up using a CALL PICKUP MEMBERS shortcode the incoming CLI displayed on the phone shows the entire FROM information including the @ipaddress part on the telephone's display.
Is there a setting somewhere that needs changing so that only the calling number is displayed on the screen and not the entire FROM string?

Thanks

 

[janni78]

Which 10.0 version do you have?
You should install the latest (10.0 SP4) for a number of reasons.

"Trying is the first step to failure..." - Homer

 

[tektekkie]

Yes it is running 10.0 SP4

This issue only happens on picked up calls. Incoming calls answered in a usual way do not get this problem.

 

[janni78]

Then I guess you need to make a ticket with Avaya, probably a bug.

"Trying is the first step to failure..." - Homer

 

[tektekkie]

Here's Avaya's solution to this

https://support.avaya.com/ext/index?page=content&id=SOLN310231&group=UG_ENTITLED_CUSTOMER

Solution:
SIP service provider is not sending the "display name" information. Contact your service provider to modify the SIP line options and send the display name information.