Unwanted Call Forwarding

[BBISYS]

Here's the scoop:

Avaya Partner System V??Old

Extension 11 is ringing and showing "forwarded call: 21" anytime any call is placed to our number. It is not the main phone and should not be ringing at all when someone calls. Also, when you dial extension 11 from ANY other extension, the same message "forwarded call: 21" appears on 11's screen. Extensions 21 does not have forwarding on.


How do I determine which Partner System we have?


How do I stop the "forwarding" ?

 

[TouchToneTommy]

Try Feature 11-11-11 and Feature 11-21-21 to cancel any call forwarding that may be inadvertently turned on for either Ext. 11 or Ext. 21

Press Feature 59, and if it is an ACS, the release will show on the display. If it is a Partner Plus or Partner II, pick up a line, press Feature and Dial #1. You will hear a series of touch tones, and the number and pattern will reveal your release.

 

[Telecomboy]

Go to ext 11:

Press Feature 11
Then 11 and 11 again (forward 11 to 11)

Feature 11 is the feature code for forward.

It sounds like it could be 21 forwarded though from what you are saying, so do the same from x21:

Press Feature 11
Then 21 and 21 (forward 21 to 21)

 

[BBISYS]

I tried it with both phones earlier to no avail. I will try it again just to be sure.

*****

I tried it again and had the same results. The thought occurred to me that these extensions were just switched earlier this week at the unit itself. I just went back to the phone room and swapped the extensions (11->21 and 21->11) and low and behold, that solved the problem. What in the world?

I dialed function 59. I heard 4 dots, then 3 dots.

 

[BBISYS]

er... rather, I pressed feature and dialed #1.

 

[TouchToneTommy]

4 - pause - 3 = Partner II R4.1