Hello - I'm running a Cisco Unity Server, version 11.5
Microsoft is ending its Unified Messaging and Transcription service later this year, so we have to dump all our users back to Unity. Based on that, I have 2 questions:
1) Unified Messaging: As a test, I configured my own mailbox on Unity, then configured for Unified Messaging. I receive the messages in my e-mail OK, but when I delete that e-mail, it doesn't delete it from the Unity server. I have to go back into Unity or the Web Assistant to make a separate deletion. Is there a way to configure Unity so that deleted e-mail messages are deleted off the Unity server, or is this done on the Exchange server? I poked through options on the Unity server and Web Inbox but nothing jumped out at me.
2) Voice-mail transcription service: Is there a way to get Unity to include a "speech-to-text" in the Unified Message without a SpeechView subscription?
Any guidance would be appreciated.
Microsoft is ending its Unified Messaging and Transcription service later this year, so we have to dump all our users back to Unity. Based on that, I have 2 questions:
1) Unified Messaging: As a test, I configured my own mailbox on Unity, then configured for Unified Messaging. I receive the messages in my e-mail OK, but when I delete that e-mail, it doesn't delete it from the Unity server. I have to go back into Unity or the Web Assistant to make a separate deletion. Is there a way to configure Unity so that deleted e-mail messages are deleted off the Unity server, or is this done on the Exchange server? I poked through options on the Unity server and Web Inbox but nothing jumped out at me.
2) Voice-mail transcription service: Is there a way to get Unity to include a "speech-to-text" in the Unified Message without a SpeechView subscription?
Any guidance would be appreciated.