I figure I start in this forum for my problem. I have 3 PCs with sapgui 4.6d that when I use the Business Workplace the preview panes are blank. If I open one of the documents, the pane is blank. If I right-click on the blank window and choose encoding, there is a checmark next to unicode and it is grayed. On the PCs that it works, I do not have this entry and I use Western European (windows). On the PCs where it doesn't work, I have the Western European option but when I check it it does not stick. I think this is a Windows issue but figure I start here. The users on the machines are running W2K and are administrators for the machine running Sapgui locally. Any ideas would be greatly appreciated.