Unable to Setup CCR 8, Problem in viewing Database

[itsupport5589]

Hi,

I wanted to setup CCR 8 and couldnt able to sucessfully implemented.

I have followed the CCR Setup Guide

http://downloads.avaya.com/css/P8/documents/100073303

Accordingly I tried to setup on Windows 2008 R2 64 Bit Server. Also Installed MS SQL Express Server 2012 on Same Server.

Now After Installing SQL Server Express, When im going to setup CCR 8, at the database selection, i cannot see Local\SQLEXPRESS Database to proceed further.

Please let me know how can i proceed and setup CCR 8 on Windows 2008 Server.

-Thanks,
Sam.

 

[DrDrayAvaya]

ah, apologies Sam, you're on the user side of things giving this a bash. which is all good, but you likely won't have access to things like the install PDF.
Seriously, I did a clean install of win2003 server R2, and did the install process to the tee, and it just worked first time.
Have had plenty of installs go ugly from servers being fiddled with.
updates killing things, having to reinstall things etc.
I'd say give it another go from the top... ticking ALL the boxes....
then it may be good time to get Avaya partner involved. who supplied you with CCR and didn't offer to install it for you too? miserable buggers!

 

[itsupport5589]

Thanks....
I need to come up with solution.....instead of going to any other local avaya expert..who has not enough knowledge..
But i can go avaya distributor.

-Thanks,
Sam.

 

[tlpeter]

Listen to me!!!!
SQL2005 is not supported, SQL2012 is not supported
SQL2008 is supported


BAZINGA!

I'm not insane, my mother had me tested!

 

[DrDrayAvaya]

I guess in today's global market, you could employ a reseller offshore via TM etc. forums are dangerous places to advertise tho, the big stick comes out and they turn your user account off! ... best bet chatting to the distributor about who they'd recommend to get it right in your area. they should come onsite, and go through setting up the reports/ training etc properly with you, and handing it over to you.

You'll spend untold hours otherwise.

ha, chocolate fireguard.. you northern hemisphereians sitting round the fire! warm flat beer to boot....

 

[itsupport5589]

Everyone tried....still the same issue...im facing...

can someone is expert to support me through Teamviewer.

I have done in 32 bit win 7
Installed .Net 4.5
Installed V J#
Installed IIS + Selected Ast .Net
Installed SQL Express 2008 .....
Tried to Install IPOCCR....had some Crystal Report Error some cab file care. But COuldnt Been Sucessfully..



I have done in 64 bit server 2008 r2
But no result.



Why its soo complicated i dont know


Can any one connect to my screen and request to see the issue. Let me go through.

Your response will be highly apprecited !!

-Thanks,
Sam.

 

[hairlessupportmonkey]

It is a pain in the ass, but its not that difficult.

you now need to call in a business partner to help.

ACSS - SME
General Geek

 

[itsupport5589]

Thanks everybody..

Whenever i Tried to Install CCR 8 or CCR7....it give me error..at Cyrstal Report Runtime Software..Package something.cab file is corrupted or something like.


Can i proceed with CCR 6.....?

I cant then where can i download CCR8 again..

-Thanks,
Sam.

 

[itsupport5589]

Finally i started working the CCR Website.

Now it shows Reporting

"An unexpected error occurred which has been logged
Please report this error to your IPOCCR System Administrator."

What would be issue..does anybody face earlier.

Please let me know what is there any reporting to be done.

-Thanks,
Sam