Unable to record AA Menu Prompt

[gotchaback]

ipo 500v2 running 9.0.6 preferred ed with 9611 phones

from any phone i can dial *17 and access vm to record greeting no problem or press the msg button to access visual vm. Problem is that when i create a new menu in vm pro and select handset to record the prompt the phone rings then it goes dead. i have phones getting dhcp from call server at 10.30.30.2 on lan 1 which is voice vlan and the lan 2 port is 10.30.10.30 which is the data vlan for management of server; vm box is at 10.30.10.33. I tried enabling nat on lan 1 and it killed one side of the audio so when a caller dials in and a user answers them the user can hear the caller but the caller cant hear the user so i unchecked nat and enabled it on lan 2. after nat is active on lan2 i could no longer access the vm at all so just to try it i checked nat on both lan ports and again nothing worked right.

Any suggestions would be be a very big help!! Thank you in advance

Switches are Extreme A series

 

[derfloh]

Heard about that being a known issue in 9.0.6.

The solution is to create module to record the prompts or downgrade to 9.0.5

 

[gotchaback]

ok, cool thank you

 

[gotchaback]

one more thing, after i enabled natting on lan2 and then disabled it i am still unable to access vm by dialing the short code *17. Any advice on what happened and how to get it back the way it was and then i will create a recordings module and i guess make transfer actions with short codes, then build short codes in manager that point back to the recording. Example would be *99 = "main greeting" in manager and then transfer action off of new menu in recordings module would look like specific tab / destination field = *99

 

[derfloh]

Disable NAT. I think it is a relict from Small Office Edition where Avaya tried to sell IPO for Internet access too.

 

[gotchaback]

ok thanks, have a great weekend!