Unable to answer elevator phone calls on M2250 Console phone

[nhccpitspec]

We have a M2250 in our facility that is connected to our elevator phones. When pushing the button on the elevator phone I can hear the person answering from the console. The person at the console phone hears a recording to press 1 to talk or press 2 to give the location. When the person at the console presses 1 the there is dead silence. I need help with being able to talk to the person in the elevator

 

[PERRYPJ]

tell the person at the 2250 to press the ESS

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[bhassell2000]

is that ESS or EES?

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/in/buddyhassell

 

[trvlr1]

This may be part of the elevator system, a call to them should confirm that. I am guessing it is either faulty or set up wrong.

 

[nhccpitspec]

Where is EES or ESS on the console?

Thank you!

Lori

 

[bhassell2000]

yes, its an end to end signaling key

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/in/buddyhassell

 

[PERRYPJ]

It is required when the Console needs to use DTMF

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[nhccpitspec]

Hello,

1. How would I find if an area code is included in the Option 61C?

2. How would I add the area code if I do not have the area code listed? The problem I am having is when dialing the area code (769) the phone returns a busy signal.

I first have to dial 99-1-769 to reach a long distance phone number.

Thank you for all of your help and support.
Lori

 

[bhassell2000]

look for the area code in LD 90

>ld 90

ESN000

MEM AVAIL: (U/P): 36647745 USED U P: 13976294 1006038 TOT: 51630077
DISK SPACE NEEDED: 1788 KBYTES
REQ prt

CUST 0

FEAT net

TRAN ac1

TYPE npa


NPA 1212


NPA 1212
RLI 1
DENY 976

SDRR DENY CODES = 1
ITEI NONE



MEM AVAIL: (U/P): 36647745 USED U P: 13976294 1006038 TOT: 51630077
DISK SPACE NEEDED: 1788 KBYTES
REQ

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/in/buddyhassell

 

[nhccpitspec]

Buddy,

Thank you this resolved my problem.

Lori