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Unable to answer elevator phone calls on M2250 Console phone

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nhccpitspec

Technical User
Sep 13, 2011
11
US
We have a M2250 in our facility that is connected to our elevator phones. When pushing the button on the elevator phone I can hear the person answering from the console. The person at the console phone hears a recording to press 1 to talk or press 2 to give the location. When the person at the console presses 1 the there is dead silence. I need help with being able to talk to the person in the elevator
 
tell the person at the 2250 to press the ESS

OLD ROLMEN WORKING ON NORTELS AND AVAYA
 
This may be part of the elevator system, a call to them should confirm that. I am guessing it is either faulty or set up wrong.
 
It is required when the Console needs to use DTMF

OLD ROLMEN WORKING ON NORTELS AND AVAYA
 
Hello,

1. How would I find if an area code is included in the Option 61C?

2. How would I add the area code if I do not have the area code listed? The problem I am having is when dialing the area code (769) the phone returns a busy signal.

I first have to dial 99-1-769 to reach a long distance phone number.

Thank you for all of your help and support.
Lori
 
look for the area code in LD 90

>ld 90

ESN000

MEM AVAIL: (U/P): 36647745 USED U P: 13976294 1006038 TOT: 51630077
DISK SPACE NEEDED: 1788 KBYTES
REQ prt

CUST 0

FEAT net

TRAN ac1

TYPE npa


NPA 1212


NPA 1212
RLI 1
DENY 976

SDRR DENY CODES = 1
ITEI NONE



MEM AVAIL: (U/P): 36647745 USED U P: 13976294 1006038 TOT: 51630077
DISK SPACE NEEDED: 1788 KBYTES
REQ

Thanks,

Buddy

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