bcmfiftyfan
Programmer
Hello gentlemen, old Nortel guy here, new to UCx.
One of our sales guys is planning to propose a UCx system to a prospective customer. This customer is a collection agency with about 30 phones. They have 12 employees who stay on the phone all day long Monday through Friday. It's typical for each of these 12 agents to stay on the phone for 10 hours a day. Their present call recording system records every single call around the clock 24/7.
Question: does the UCx system have the capacity to record this much traffic? And can the UCx be set to record every single call inbound and outbound around the clock?
Thanks in advance, Lanny
One of our sales guys is planning to propose a UCx system to a prospective customer. This customer is a collection agency with about 30 phones. They have 12 employees who stay on the phone all day long Monday through Friday. It's typical for each of these 12 agents to stay on the phone for 10 hours a day. Their present call recording system records every single call around the clock 24/7.
Question: does the UCx system have the capacity to record this much traffic? And can the UCx be set to record every single call inbound and outbound around the clock?
Thanks in advance, Lanny